MovieEditPro 2013 freezes during encoding process

Catnip wrote on 4/2/2014, 11:29 AM

I Edit a 1-hour HD project and select Burn to Blu-Ray disc. It will occupy 14 GB of a 24 GB Blu-Ray disc.

Encoding starts. About 3 hrs later encoding stops and an error message appears:

 

A serious program error has occurred

Error in module "[null]"[Load address: 0xffffff] to address 0xd32b200e

Exception 0cx0000005 "ACCESS_VIOLATION"

 

Hardware is a PC bought July 2011. Operating system Windows 7.

Software is MovieEditPro 2013. Version 12.0.4.2

Your advice on this issue will be much appreciated.

Regards, Don

Comments

johnebaker wrote on 4/2/2014, 4:23 PM

Hi

How much free space do you have on the hard drive?

Can you post the section of the error log from the start of the burn upto and including the error message - start from the bottom of the log file and work backwards to find the strat of the burn with the error ( there may be previous burn logs which we do not need )

John

Last changed by johnebaker on 4/2/2014, 4:23 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Catnip wrote on 4/4/2014, 9:13 AM

Hi

How much free space do you have on the hard drive?

Can you post the section of the error log from the start of the burn upto and including the error message - start from the bottom of the log file and work backwards to find the strat of the burn with the error ( there may be previous burn logs which we do not need )

John

John,

Many thanks for the suggestion. Meanwhile, I've placed things in the hands of MAGIX (Bob Braun), complete with a SysCheck on my computer. This should elucidate the problem, hopefully.

I'll advise you of the outcome ASAP.

Don (Catnip)