MP4 files don't work after upgrade

ian-dawson wrote on 2/22/2017, 5:55 PM

I have a a downloadable version which worked perfectly ok on my lap top when running Windows 7 but then upgraded to Windows 10 and MP4s are no longer being able to be imported or exported , what do can I do . Thanks for your help.

Comments

johnebaker wrote on 2/23/2017, 3:12 AM

The Windows 10 upgrade can cause a variety of issues with Movie Edit Pro - loss of registered components is one of them.

Try reinstalling using this procedure.

Note: if you have an older version of Movie Edit Pro, ie Movie Edit Pro 2014 or earlier, and have already installed / activated it three times you will have no activations left - you will need to contact support at magix.com to reset the activation counter before reinstalling.

When posting please give more details - see this topic

HTH

John EB