Never got my trial code through my email

Joachim-Schnbeck wrote on 3/25/2019, 5:12 PM

i registered through the movie maker and once i registerd it said "a trial code will be sent to your email" never got it

Comments

emmrecs wrote on 3/26/2019, 4:42 AM

Hi, welcome to the Magix forums.

If you didn't receive an email following setting up your Magix account (if not already in existence) and registering your Trial version of Movie Edit Pro (not "movie maker") the most common reason is because you made a mistake in entering your email address to create the account.

So, you need to access your account via the main Magix web site and check the details stored there. You may need to "amend" some of those details. (If you have successfully registered you should also find a list of registered products, which includes details of your serial number.)

If you cannot access your account you need to email shop@magix.net and explain the full details of your problem.

HTH

Jeff

johnebaker wrote on 3/26/2019, 11:59 AM

@Joachim-Schnbeck

. . . . . once i registerd it said "a trial code will be sent to your email" . . . .

Do you mean you registered to extend the trial period from 7 days to 30 days?

If so then you may be able to retrieve the trial serial number as follows:

Using a web browser, browse to magix.com
Click the My Account icon top right of the home page
Enter your email address and password
Select My Products

You should now see all your registered products and serial numbers, and, if the program is still available, a download link.

Do note that the trial version has some restrictions:

not all video file formats are supported
some effects and functions are not available
export is limited to ~ 3 mins of video run time

HTH

John EB