New Release 16.0.2.288, HEVC/H.265 Nvidia Encoding Problem

C-Gamble wrote on 11/6/2018, 4:54 AM

Hello,

I've updated to 16.0.2.288 and appear to have lost the ability to hardware encode HEVC/H.265.
This feature was working prior to the update.

Format description:
HEVC-Export (MP4) streamable
Video: HEVC; 1920x1080p; 59.94 frames/s; VBR 13000 kbit/s; hardware encoding
Audio: AAC; Stereo; 48000 Hz; 192 kbit/s

When encoding:
- Export window states "Mixing down...(no hardware encoding)"
- Encoding time is extremely long
- CPU usage is at max, GPU usage is minimal

System details:
Intel Core i7-4770K 3.5GHz
16GB RAM
Nvidia GTX 1080
Windows 10 Pro 64bit Version: 1803, OS Build: 17134.345

Any help would be greatly appreciated.

C Gamble

Comments

C-Gamble wrote on 11/7/2018, 1:54 AM

Follow up information:
From AppData\Roaming\MAGIX\Video_Pro_X10\Video_Pro_X.log
2018/11/06 01:10:03 [FATAL]   [MPEGIntel]: VideoEncoderBase::Initialize: CreateEncoder failed with DP4 errno=0x00000001: Incorrect function.
                              (fall back to SW encoding)
 

C Gamble

Scenestealer wrote on 11/7/2018, 7:18 PM

Hi

Are you aware that the H.265 HW encoding on the Nvidia GPU is only available via the MainConcept encoder/codec. Maybe the Standard (Intel) encoder / codec got selected after the update?

Also see if deselecting "streamable" for the export makes a difference.

Ss

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

C-Gamble wrote on 11/7/2018, 8:26 PM

@Scenestealer
I do have the MainConcept encoder available and have tried with it selected. I've also tried deselecting "streamable" as well as turning off the Intel GPU entirely. No success with any of those items.

All of that said, I've been in contact with customer support and was informed that what I'm seeing is a known issue and they are working on resolving it.

Thank you for taking the time, I do appreciate it!

C Gamble
 

C-Gamble wrote on 11/8/2018, 10:02 AM

This issue has been resolved by the patch release 16.0.2.291
Thank you Video Pro X team!

C Gamble