I haven't done a movie in a while. I imported the movie into Movie Edit Pro 2015, but when I do, there is no sound. I went back to an old movie and played it back and it was the same thing. Usually when I edit movies, I can hear the sound. Am I missing something>
Windows 10 updated to 1803? That created some issue for some magix products on audio. Fix can be found at this posting by magix staff.
Hi
We need more information:
Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
Software full name and version number - as found under Help, About . . .
Also the video file formats being imported please use MediaInfo to analyse a problem clip and post the results from the Text view in MediaInfo
Also add any other information you think may be relevant.
John EB
I have Windows 10 18.03 (OS build 17134.165). The files are .mts files. I tried to go to the MediaInfo link but I was not successful.
Windows 10 updated to 1803? That created some issue for some magix products on audio. Fix can be found at this posting by magix staff.
I attempted to run this and got a message: No relevant product could be successfully located and patched on this system. I have version 18.03 Windows 10 (OS build 17134.165). Not sure what to do next.
I haven't done a movie in a while. I imported the movie into Movie Edit Pro 2015, but when I do, there is no sound.
MEP 2015... I am not really sure of the version. Was that a 2015 version?
The patch is very picky. Your only hope may be get the latest version if the trick of trying to get MP4 (I think) activated does not work.
I downloaded it and then tried the movie again and no sound. I don't know what this MediaInfo is supposed to do.
From my previous post:
. . . . use MediaInfo to analyse a problem clip and post the results from the Text view in MediaInfo . . . .
MediaInfo is used to analyse the video clip and provide technical data about it.
As the fix pointed to by wongck did not find a product that would suggest that the fix is not for MEP 2015.
I would suggest you raise a support ticket here.
HTH
John EB
I opened a file, but I don't know what to select to analyse it. I tried to raise a support ticket, but my version of software is too old. I'm not sure what to do. Thank you.
Hi
After installing MediaInfo, run the program and set the following option in the programs Options, Preferences if it not already set.
Close MediaInfo - the program is now set up to make analysis easier.
To analyse a video file, use Windows Explorer - browse to the folder containing the video files and right click on one of the video files to open the options menu - select the MediaInfo option as shown below
A new window will open with the results of the analysis.
To post these in the forum you need to change the view to Text as shown below
You can then select all the text, copy it and paste it into a comment in the forum.
There is no need to uninstall the program - it takes up very little disc space and is very useful if you have future issues with video or audio and are asked to post the data of the video or audio.
HTH
John EB
Hi. I'm having similar issues to a lot of people with the audio off MTS and MP4 files I am trying to edit in Magix.
Currently, I am Win10 Ver 1803, and MEPPremium Ver 17.0.3.184(UDP3), and having tried all of the tips mentioned on the forums, I still cannot find a way to get the audio to work. To add insult to injury, I'm now getting a reminder that my 'Premium' will expire at the end of August and would I like to renew it for £55. With the current situation not being easily resolved, I can't think of a good reason to!
Anyone got any ideas?
Many thanks, Garry
Here is what the software looks like. I could not highlight it so I am attaching it. This is very frustrating.
I attempted to run this and got a message: No relevant product could be successfully located and patched on this system. I have version 18.03 Windows 10 (OS build 17134.165). Not sure what to do next.
You can also rollback to the older version of Windows 10 AND then postpone the update. That's what I did when I waited for a fix. You may have to think real hard about this, as in your case the fix did not work and it may mean that your Windows may not be updated for a long time.
How to rollback 1803 updates = https://pureinfotech.com/uninstall-windows-10-1803-april-2018-update/
How to delay updates: https://www.windowscentral.com/how-delay-windows-10-fall-creators-update-while-still-getting-security-patches
Thanks for the MediaInfo data unfortunately the Basic view gives very little detail.
Here is a short demo of how to get the text and put it into a comment, you can place the text anywhere in a comment.
HTH
John EB
Thanks. Here is the text.
General
ID : 0 (0x0)
Complete name : C:\Users\Marie\Desktop\Weddingstamped\00915.mts
Format : BDAV
Format/Info : Blu-ray Video
File size : 74.4 MiB
Duration : 33 s 463 ms
Overall bit rate mode : Variable
Overall bit rate : 18.6 Mb/s
Maximum Overall bit rate : 18.0 Mb/s
Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 3 frames
Format settings, GOP : M=3, N=13
Codec ID : 27
Duration : 33 s 0 ms
Bit rate mode : Constant
Bit rate : 18.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan type, store method : Separated fields
Scan order : Top Field First
Bits/(Pixel*Frame) : 0.290
Stream size : 69.3 MiB (93%)
Audio
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Codec ID : 129
Duration : 32 s 960 ms
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 1.01 MiB (1%)
Service kind : Complete Main
Thanks for the detailed information - looks like a standard AVCHD video clip - possibly from a Sony camera.
Can you try the following:
Start a new project, check that Import video with sound option in the Program settings (press the Y key) is checked.
Add the video clip to the timeline then press Ctrl + H then Shift + E
Right click the Audio portion of the video clip and select Normalize
Do you see any peaks like this in the audio portion
HTH
John EB
Import video with sound was checked. I do not see audio clips as i did with my non hd video had. I am importing .mts files. Yes it is from a Sony camera
Hi
. . . .I do not see audio clips as i did with my non hd video had . . . .
I am guessing that those were mpg video files.
When you press Ctrl + H with the video clip selected does the audio track not separate out onto the next track below the video as shown in the image I posted?
The audio waveform should appear when you press Shift + E if there is enough audio signal.
If you have a short clip, about 10 secs long, that is not confidential/personal and shows this problem can you upload it to a file sharing site such as Dropbox and post a link to it in a comment.
Thanks
John EB
I do see other tracks now but not with the peaks I am used to. There is definitely sound when I play it on its own, so I'm not sure what's going on. I did play another video and there was no sound until the end transition piece. Is this to do with a Windows update? I'm starting to think maybe I should upgrade. It's frustrating.
. . . . Is this to do with a Windows update? . . . .
That is possible - the 1803 update has caused users to totally lose the audio from mts files when importing to MEP.
. . . . There is definitely sound when I play it on its own, so I'm not sure what's going on. I did play another video and there was no sound until the end transition piece . . . .
It is important to be very specific when posting statements like this - is this when played in Move Edit Pro 2015 from the timeline or the Media pool or another program?
For completeness what is your computer specification include processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM, hard drive configuration and sizes?
John EB
There was no sound until the transition piece was played in Movie Edit Pro from the timeline.
I have a Dell computer, Intel(r) Core (TM) i7-6700K CPU@ 4.00GHz 4.00 GHz, 64-bit operating system, x64-based processor, 24 GB RAM
That's all I can find. I guess I'll try to go back from 18.03.
Should I restore back to the earlier update of Windows? How does one do that because the fix did not find a file to patch back to. Does Movie Edit Pro 2018 have this problem?
Hi
. . . . There was no sound until the transition piece was played in Movie Edit Pro from the timeline . . . .
That suggest this a different issue to the Windows 10 update problem with MTS files.
If you have not done so try resetting the program to its default settings - File, Settings, Reset . . . . note this will lose any custom settings you have made eg changed the folder path location.
. . . . I restore back to the earlier update of Windows? . . . . .
You may not be able to depending on when the update was installed. The grace period to rollback is, AFAIK, only 10 days.
. . . . Does Movie Edit Pro 2018 have this problem? . . . .
Not on my system, however MEP 2015 does not have any issues either. You could try installing the trial version and test it, however do not let it overwrite 2015 if is asks to replace it.
HTH
John EB
Resetting to default did not work. It's as though I have to upgrade when everything was perfectly fine before.