Whenever I try to activate our license for the Movie Studio 2022, it states that "an online connection could not be established. Please make sure your computer is correctly connected to the internet. A firewall may be blocking access." Our firewall is wide open and there should not be any issues with an internet connection and so I am not sure what else to try moving forward.
I am using:
Windows 10 Intel Core i7 CPU @ 3.6GHz 64GB Ram
Hello, welcome
Try to disable temporarily both firewall and anti virus software including windows defender to see if that helps you.
Stephen
Forum Moderator
We have tried that and are still receiving the message. I am not sure if this is connected to the issue, but in an article on the MAGIX website that I read, it says that there should be 2 entry files in the Program files of Movie Studion 2022 "NetworkServerName=" and "NetworkCommunicationPort=", neither of these entry files were in the program files of the program that I have.
We are not doing a network installation so this may be irrelevant. We purchased this software for one device.
Hi
In the Windows, Internet options, check that the protocols shown below are all checked as shown below
The settings you have found are for a multi seat licence with a Network Licence Manager on a server for business and education environments and are, as you surmised, not relevant to a standalone system.
HTH
John EB
Forum Moderator
All of those protocols are matching the images that you sent.
Hi
. . . . Our firewall is wide open . . . We are not doing a network installation so this may be irrelevant. We purchased this software for one device. . . .
Does the PC have a direct connection to the Internet ie is not part of a domain with Antivirus and Firewall protection provided by domain servers or devices?
John EB
The PC that I am currently working on that we hoped to install the software on is on a domain that DOES have Antivirus and Firewall protection which cannot be disabled as that would disable the entire Firewall for the company. On this PC I was able to download the software, but when I tried to register it so that I can begin working with it, it would not allow me to do so and presented the error message that was mentioned above.
When my IT manager tried to install the program on a PC that has Firewall on it that has no blocks set up and no antivirus software, he couldn't even install the program without receiving and error message that I will post in this message.
We would like to speak to someone over the phone who can maybe walk us through what may be causing these the program to react differently on two different PC's. Is there a number that we can call and speak with someone? I couldn't find anything on the MAGIX support center page.
Hi
I am afraid there is no telephone support, please contact infoservice@magix.net for further assistance.
Stephen
Forum Moderator