photostory Deluxe 2026 - audio - missing codex

czechwarmblood wrote on 1/12/2026, 12:34 PM

Having completed a project save twice 1x dvd which work fine and 1 as MP4 saved to computer. On playback advises that a codex is missing. Anyone advise what codex I need and where I can get it. previous versions of Photostory worked fine. Using Windows 11

Comments

emmrecs wrote on 1/12/2026, 1:13 PM

@czechwarmblood

Can we clarify something? Is it only on playback of the exported file(s) that you receive the message that a codec is missing? And is the problem present in both the DVD and mp4 exports, or only the latter?

If it is only the mp4, please read and follow this tutorial to download and use the free MediaInfo utility to analyse the exported file. Please copy and paste the results of the Text View to any future reply.

Also, can you confirm that the project plays perfectly whilst it is on the timeline and it is only on export that the problem occurs?

Jeff
Forum Moderator