Comments

johnebaker wrote on 6/28/2018, 11:53 AM

Hi

Do you mean the whole preview monitor has disappeared?

If so I suspect you have turned it off:

  1. try pressing Shift + V

    if that does not work
     
  2. try selecting Window, Windows arrangement, Standard

    if that does not work
     
  3. Press F9 to do a complete reset of the windows arrangement

HTH

John EB

Last changed by johnebaker on 6/28/2018, 11:53 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

natalie wrote on 6/28/2018, 11:58 AM

Yes, I've managed to resolve it now, by uninstalling everything, but now have a new problem, the orange marker doesn't correspond with the photo that is shown in the mini screen, it's all mixed up!! Thank you for answering me, John

johnebaker wrote on 6/28/2018, 12:29 PM

Hi Natalie

Try doing a program reset - File, Settings, Reset . . . . .

Re-installing should be the last resort when all other avenues have failed, resetting the program, windows arrangement or some of the parameters in the program settings or in the case of a specific audio issue a patch will fix most issues.

Hopefully the reset will fix the issue - if not please come back.

HTH

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.