Problem with burned DVD.

AB-Singh wrote on 6/21/2021, 6:37 PM

I am new to this s/w and using latest version no. 20.0.1.80 (UDP3). I created my 1st project and captured complete 1 hour video from an old VHS tape using VIDBOX hardware, with MAGIX s/w. Made no changes to the video. Burned a DVD successfully. When I played the burned movie on my TV, it started to play well. Then, I hit Fast Forward button on my video player Remote. Movie moved forward with 2X speed. Then, I pressed the PLAY button. Instead of playing from the "current position", it started the movie from the beginning. That is a serious problem.

To test other functions, I pressed Rewind button. Movie started to reverse at 2X speed. Then I pressed the PLAY button. The movie started correctly playing from the "current position". I tried two different DVD players; a brand new SONY and a 10-15 year old (fully working) Philips. Same problem.

I tried playing 3-4 other DVDs; a wedding video and commercially sold movies. All moved forward at 2X speed, and when I pressed Play button, they started to play from the "current position".

Next, I used the same video captured using MAGIX Edit Pro and imported it to the SONY Movie Studio 13 (an older s/w). Then, I burned a DVD with SONY s/w. that one has no problems with both DVD players. Movie FF and REWINDS at 2X speed etc., and starts to play from the current position.

CONCLUSION - Something is either wrong with the MAGIX s/w, or I did not select some option etc. But to best of my knowledge, there is no option to select that would correct this problem. This problem makes my s/w WORTHLESS BECAUSE I CANNOT BURN ANY DVD that my family can enjoy. That is the main purpose of me using this s/w. Any help is appreciated.

Comments

johnebaker wrote on 6/22/2021, 3:54 AM

@AB-Singh

. . . . Burned a DVD successfully . . .

On a DVD player the current play position, positions for chapters and position when fast forward/reverse is selected are the responsibility of the player - everything is time based in a DVD standard disc.

However if the disc burn is not to the standard DVD specification then the issues you are seeing may occur. If you use Movie Edit Pro to burn the disc you will get a DVD standard disc that behaves correctly.

Can clarify, how and what settings you used to burn the disc, which menu template you used and did you change any of the options in the Burn Edit tab?

If you used other software to burn the disc, please detail what you did to create the disc.

John EB
Forum Moderator

AB-Singh wrote on 6/22/2021, 5:31 PM

(1) Before burning, I clicked on "Encoder setting..." button. In the next window, I changed bit rate to highest position "8224" and Quality to highest 7. I also checked the box "Apply anti-interface filter". My goal is to get highest quality DVD.

(2) From the Menu, I used the Default template - the very 1st on the left.

My point is - these settings are not related to the BUG I am reporting in the s/w. No matter what options we choose, the DVD must be played in normal fashion. When I Rewind and then press PLAY button, it works. But it fails when I Fast Forward, and then press PLAY button. I recommend MAGIX programmers to fix this bug ASAP. If I cannot burn a usable DVD, then there is no point buying this s/w which has the option to select better than average Bit Rate (quality). I could continue using old SONY software; which I ended up using now.

johnebaker wrote on 6/23/2021, 3:47 AM

@AB-Singh

. . . . I changed bit rate to highest position "8224" and Quality to highest 7 . . . .

Changing these settings can produce an unplayable, or odd play behaviour disc - Magix recommended to me many years to not touch the default settings for DVD or BD discs.

Does the disc show the odd behaviour when you use the default settings?

What make/brand of disc are you using?

Try using the Image recorder option to burn an ISO image and then check if it is playable in a software player or VLC.

John EB

AB-Singh wrote on 6/24/2021, 9:10 PM

I just replied the support manager Name removed by Moderator email on this issue. (I had also created a BUG report.) My first DVD was burned at the highest bit rate and Quality setting. There was no odd play behavior. Later, I burned 2nd DVD. This time I did not touch any settings. I burned using the standard default settings. Same problem.

The DVD brand is HP. But that is a moot issue. If SONY Movie Studio 13, (which is 5-6 year old version) burned same HP DVD correctly, then problem is definitely with the MAGIX s/w. I think people in community should not waste their time on this issue. I am quiet convinced that there is a bug in the s/w. I am an electronic engineer with 48 years experience. I have written code for about 10 years. This bug in the code is easy to fix.

Note: Burning ISO image is not a solution to the problem. Let us see what name removed by Moderator comes up with.

Thanks to all of you.

AAProds wrote on 6/24/2021, 9:25 PM

FWIW, I just burned a MEP project to DVD and it played normally: hitting Play from Rewind or FF caused the DVD to commence playing at the present position.

emmrecs wrote on 6/25/2021, 4:24 AM

@AB-Singh

Your latest post has been edited to conform to the Community rules #9 that the names of Magix personnel should NOT be published here. If you are unclear about those rules they can be found in the footer of any forum page.

Also, there is no proof that the problem is definitely with the MAGIX s/w. @AAProds has clearly demonstrated that DVDs can be burned from MEP and play without problem. You were previously advised that it was not recommended to make changes to the default settings within MEP with regard to Bit Rate. It was explained to you, by @johnebaker, that some DVD players cannot cope with a bit rate which is too high.

I would also ask why Burning ISO image is not a solution to the problem. Once created you can use the software which John lists to "test" whether any DVD created from that ISO will "work properly". As a matter of course I always burn DVDs from an ISO file; that way, I can avoid creating coasters.

Jeff
Forum Moderator

AB-Singh wrote on 6/28/2021, 11:35 PM

(1) Answer to DVD bit rate - I have burned another DVD using the standard default settings - no changes to bit rate etc. I am facing the same problem. I tested it on two separate DVD players as I did for my 1st DVD; a brand new SONY DVD player and a 10 year old Philips player. As I reported earlier, the DVD burned with SONY Movie Studio s/w works on both of my DVD players. So, how can you say that the problem is not with the MEP s/w?

AAProds has reported that his DVD worked without any problem. I need to know details of DVD player - brand name and how old it is. Also, did he use the latest version of MEP? I am pretty sure this bug was unintentionally introduced when some changes were made in the s/w. (I have written code for 10 years, and for 10-15 years, supervised team of programmers. These bugs are part of the process.) I don't think this has anything to do with the type of DVD player.

An important issue we should not ignore. Any editing software sold in the market MUST work with all types of DVD players. If it works with one brand, that does not mean s/w is good to sell. Regrading the bit rate, a warning of not to change the bit rate is not an answer. The s/w allows higher bit rate (quality) for the DVD. So, it MUST work. As I have written earlier, there is no problem with playing back both DVDs; they run smoothly. It is just one bug, which has no relationship with the bit rate.

(2) Burning ISO image is an alternate solution - going around the problem, which takes extra time.This does not fix the BUGS in the s/w. Remember - customers have choice to buy another s/w. At present, I am looking for other editing s/w packages. I bought MEP hoping that it will do better job than SONY s/w, which is 5-6 years old. So far, I am disappointed. If the MEP developers don't fix this bug, then as far as I am concerned, I will have to abandon this s/w and ask for a refund. Burning a BUG free DVD is a critical issue.

Thanks to all of you for spending time on this issue. We all should focus on helping the MAGIX programmers to develop a better product.

AAProds wrote on 6/29/2021, 1:30 AM

@AB-Singh

AAProds has reported that his DVD worked without any problem. I need to know details of DVD player - brand name and how old it is.

Toshiba HD-E1. Older than me probably! 2008, when the HD-DVD v BlueRay wars were raging! 😊

Also, did he use the latest version of MEP?

Yessir, 20.0.1.80.

All I can suggest is try another type/brand of DVD eg +R or -R and lower the burn speed.

You can lodge a bug report by going through the Support link at the top (I think I mentioned this in another topic recently). When you get to this screen:

Type in any text you like then click Find a Solution, then right at the bottom of the next page is a link to contact Support via online form.

emmrecs wrote on 6/29/2021, 4:04 AM

@AB-Singh

Burning ISO image is an alternate solution - going around the problem, which takes extra time.This does not fix the BUGS in the s/w. Remember - customers have choice to buy another s/w. At present, I am looking for other editing s/w packages. I bought MEP hoping that it will do better job than SONY s/w, which is 5-6 years old. So far, I am disappointed. If the MEP developers don't fix this bug, then as far as I am concerned, I will have to abandon this s/w and ask for a refund. Burning a BUG free DVD is a critical issue.

For me, creating then burning an ISO image removes any danger of creating coasters. That is its principal benefit.

@AAProds has recommended that you consider using a different brand or type of blank disc. I always use DVD-R for single layer discs and DVD+R for dual-layer since these have proved most reliable for me. I also always use a "mainstream" brand, most often Ritek or similar. I have not created a "failed" disc in something over three years.

The fact that it seems that you are the only user affected by this problem means that I really do not think it can be considered as a "bug" in the software. I accept that you are clearly experienced in software coding but I would venture to suggest that, unless you have direct experience of the precise coding requirements for DVD creation, your knowledge may not be relevant here.

Finally, Magix policy on refunds can be found here. As you will see, refunds are offered for 14 days from the date of purchase.

Jeff

AAProds wrote on 6/29/2021, 4:49 AM

@emmrecs @AB-Singh

For me, creating then burning an ISO image removes any danger of creating coasters. That is its principal benefit.

This might reveal a software bug: play the ISO in say VLC Player, speed it up (+ key) then go back to Play (= key) and see where the video plays from.

You could extract the ISO off the DVD that is "playing" up using Imgburn; you'd know then that that particular ISO is a bad one with the Play error.

AB-Singh wrote on 6/29/2021, 9:44 PM

(1) First, how do you say that I am the only person facing this problem? Others might have... and did not come to the community. Instead created a Bug Report with the Tech Support. I have done so, and the tech support manager did not suggest me changing DVD type etc. He wrote to me in an email that he will consult MAGIX s/w developers.

(2) I am convinced - based on my testing and symptoms - that it is a s/w bug. Rather than suggesting me change the type of DVD, we should focus on the s/w conditions used. One thing comes to my mind is that I did not create any Chapters. I wanted to keep the things simple - just to test. Any comments please.

(3) Changing DVD brand or type will not change anything, though I will try soon. (I do have KODAK DL type DVDs.) I burned 2 DVDs using MEP - both with exactly same problem. And same HP DVD - when I burned with SONY Movie Edit program, had no issue. I am also planning to burn with VIDBOX and ROXIO s/w. At present, I am unable to move forward with my project. So, I am trying all other options.

Thanks to all of you for trying to help me. I hope Tech Support Team will come up with some recommendation/solution soon.