Program will not open video

Stephanie-King wrote on 8/13/2020, 11:24 AM

I just upgrade from Movie Studio 13 to 17 and when I try to go in and upload a video to begin working, the program crashes. Then I cannot get it to reopen once the crash happens. I have uninstalled and reinstalled the program and that same keeps happening. I am using Windows 8. Help!

Comments

johnebaker wrote on 8/13/2020, 12:33 PM

@Stephanie-King

Hi and welcome to the forum - albeit the wrong one.

Vegas products have their own forum - see the Important Posts at the top of the video forum.

This topic will be closed.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.