Purchasing Premium on sale not working (sale ends in 2 days)

Danbot wrote on 1/19/2021, 2:22 AM

I am trying to buy the Premium Music Maker to take advantage of the sale and additional free content but it will not take my credit card info. I am entering everything correctly and I have plenty of room for the purchase but it keeps giving me an error and going back to the purchase screen.

I would appreciate a quick response as the sale ends soon and if I don't get the sale features I probably won't buy it.

Comments

SP. wrote on 1/19/2021, 2:39 AM

@Danbot Contact sales support at infoservice@magix.net and ask them for help. It could be that there is some security mechanism that prevents you from ordering and in this case only they can tell you what to do. But I don't know how fast they will respond.

emmrecs wrote on 1/19/2021, 10:14 AM

@Danbot

To add a little to what @SP. has written; all online transactions for companies within the European Union - Magix is a German company - must use a specific secure transaction verification process. Depending on where you are in the world, it is possible that your card issuer does not use or recognise this verification process, hence your purchase is failing, because the Magix Sales server does not receive the necessary confirmation data from your card issuer.

In addition to contacting Magix, as @SP. suggested, you might also contact your card issuer to ask about this.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Danbot wrote on 1/20/2021, 10:56 AM

I was able to get my purchase through. I think it was because I had just activated a new replacement card and it took some time to go through for international use. Anyways, I was getting it set up last night and playing with some of the new instruments and features, so happy. I love and am very happy I got through to purchase. Now I just have to decide on which sound pools to get for free :). So many great ones to choose from. Thanks for your prompt responses.