Comments

emmrecs wrote on 5/14/2021, 8:25 AM

@Alan-Veste

Welcome to the Magix user to user forums.

MEP 2013 is, clearly, quite an old version now. However, if you go to your Magix account, log in, go to My Products, you should find the downloadable installer and activation/serial key listed. At the same time, you should be able to see how many activations are currently registered to you; it is a good idea to deactivate any you no longer need, especially since there is a limit, normally two, to the number you can have concurrently.

If you cannot access your Magix account (for any reason) or if there is no link to download the software I think your only possible option is to email infoservice@magix.net and ask whether they can give you access to the installer and your serial/activation key. There is no guarantee they will be able to ehlp, especially given the age of your software, in addition to which it is more than likely it will not run fully under Win 10.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Alan-Veste wrote on 5/15/2021, 5:55 AM

Thanks Jeff. I'll check that out

johnebaker wrote on 5/15/2021, 7:24 AM

@Alan-Veste

Hi

. . . . I recently had to uninstall Magix Movie Edit Pro 2013 because I had an error code. . . . .

Uninstalling and re-installing to fix an issue is the last resort option.

Unless you have cleaned up all the files and registry entries left behind by the uninstaller, it knows nothing about these as they are created on first run of the program, on re-install you may have the same issue as before.

To manually clean up the files left behind, delete any files in the following folders for the program you uninstalled:

  • c:\Program files\Magix\ uninstalled program
  • c:\Program files (x86)\Magix\ uninstalled program
  • c:\ProgramData\Magix\ uninstalled program - this is a hidden file so you may need to set Windows Explorer to show Hidden files.

You may also need to run a registry cleaner such as CCleaner to remove redundant entries - this you do at your own risk.

We recommend using the free Revo Uninstaller to uninstall programs as it can also do the cleanup.

John EB
Forum Moderator

Last changed by johnebaker on 5/15/2021, 7:25 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

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