@Tusk

Sorry, I should have added that you should check your current power supply is adequate to power the graphics card which would also need a separate 16 pin connector and that the motherboard has enough of a gap with the PCIe slot to house a double slot graphics card.

Ray.

@Tusk @CubeAce

Put in a good graphics card now eg 4070-type and if your current computer doesn't perform as you like, you can use the new card in a new computer.

I had a 3-year old Best Buy card w/ $400+ on it, so I was limited where I bought from. My pc guy told me my Motherboard's name, then I talked w/ a knowledgeable BB guy, and we arrived at a "MSI - NVIDIA GeForce GeForce RTX 5070 TI 16G VENTUS 3X OC 16GB GDDR7 PCI Express Gen 5 Graphics Card" It was on sale and it came w/ Borderlands 4.

I did check if my power supply was sufficient, the BB guy suggested I found out.... the card comes w/ Borderland 4. I'm just annoyed something that costs so much died so quickly. I bought this PC specifically to edit large files of video. Hopefully, I have better luck w/ the new one.

CubeAce, thanks for the suggestion. How do I close this thread?

@Tusk

 How do I close this thread?

You can't, unfortunately. Only a moderator can do that.

But I think it should be left "open" for the time being at least in case any other user has a similar problem and can use the information contained in it.

I think one other fact from the spec in your signature deserves some comment: I note you are running MEP v16. That is now 9 full version releases behind the most recent one. Especially since you are working with 4k footage I'm honestly not sure how much the fact of its age will actually hamper your use of it in the future?

Jeff
Forum Moderator

@Tusk

Hi.

Yes, my first 3036 died within it's guarantee period and thankfully was exchanged without hassle and the current one has been OK for much longer 🤞. I think I was just unlucky but it seems the smaller the dies get the worse the reliability problems become.

Ray.

@Tusk

Hi

Given the age of the PC's motherboard, you have the same generation of Intel CPU as me, does the case and motherboard have the necessary clearances to fit, and enough fans to adequately remove the heat that can be generated by the GPU?

The MSI RTX 5070 Ti takes up 2.5 or 3-slots on the motherboard and is a big graphics card approx 12" x 4.8" x 2" (303 x 121 x 49 mm).

My RTX 2060 at 9" long only just fits my motherboard and does restrict access to one of the RAM slots.

John EB
Forum Moderator

@johnebaker Sorry, that's my previous PC. I was editing up to five camera angles of 4k video and the playback was excruciatingly slow, my current PC I bought almost 3 years ago specifically to handle large files & multiple angles.:

CPU: AMD R9 7900X

Graphics Card: RX 6800 XT

Motherboard: Gigabyte X670 Aorus Elite 

RAM: 64GB (2x32GB) DDR5 

Storage 1: 2TB Samsung SSD M.2 PCIE 

Storage 2: 6TB HDD Seagate  

Power Supply: EVGA G5 850W 

CPU Cooler: be quiet! Dark Rock Pro 4 
Case: Corsair 5000D 

Operating System: Windows 11 Pro 

It was the AMD RX 6800 that crapped out on me. I have been using Norton's for virus protection, now I'm regretting it because it keeps on popping up to tell me what's wrong w/ my PC. It kept warning me certain things had outdated drivers. I went to the control panel and manually updated the drivers (most of the time, it said I had the current one). I used Windows update, yet Nortons still warned me of things that will make my system crash. A couple months ago, my PC would suddenly shut off, 3 times in two months, then my graphics card gave way... I half wonder if Norton was using fear tactics to make be buy more of their suites, so I ignored them, having tried to manually update myself. Then THIS happened, now I'm wondering if I should've bought yet another of their suites to update the drivers that I or Windows update can't do. So now I don't know if the graphics card dying was a coincidence of a overheated card, or if Norton's warnings were legitimate...

I'd been thinking of leaving Norton's. Online, it seems a lot of people are saying Windows Defender is enough as long as you continue to update it. I think Norton's probably bogs down my PC too.

@emmrecs Perhaps it's old age and finding I can't keep up w/ technology like I used to, but I got tired of upgrading to new iterations constantly. I love this editing software, especially the audio editing I can do, since I edit musical performances, it has the versatility I can use to try to counter the effects different venues on sound. The video editing isn't as useful to me, it seems the newer the iteration of the software, the worse things like motion stabilization gets. I rarely get satisfactory results when I try to use it, or maybe I'm doing it wrong.

I had to install Davinci resolve to fix some things Magix can't do, like when I try to edit iPhone video, sometimes the video is missing tens of minutes of the end, something about frame rate fluctuations. So I have to upload it to Davinci, and output the video from there before I can use the full video on Magix.

Honestly the audio editing is the main reason I've stuck w/ Magix since I started editing Youtube music videos, because of the flexibility in the audio editing. I'm considering learning more about DaVinci for my video editing as it seems more robust than Magix, has more tools and effects

@Tusk

That's a nice setup you have there. A new GPU and you'll be going like a rocket.

The latest versions of Magix are optimised to use the plug-in GPUs and encode videos very fast: I regularly get 1200% encode speed with my RTX-3060ti.

Re cards fitting in your case, this can be an issue. There are variants of the GPUs with two fans, which shortens the length of the whole GPU considerably. I have a two-fan version: three would not have fitted in against all my HDDs.

And heat-wise, I never have any issue with GPU heat. I have a good flow-through but I don't think you anything fancy, case-fan wise, for the GPU. It's the CPU that gets hot if I'm doing a CPU-intensive chore (which isn't Magix, which uses the GPU mostly for encoding).

As for Norton, the less said the better! 😅

@Tusk

Hi

. . . . when I try to edit iPhone video, sometimes the video is missing tens of minutes of the end, something about frame rate fluctuations . . .

The issue here is that the iPhone and many other mobile devices record Variable Frame Rate (VFR), used for saving memory space in the phones' storage media.

Many video editors do not cope well with VFR video.

The easier solution for conversion to CFR is to use a video converter such as Handbrake or Avidemux, no need for another video editor.

Al, @AAProds has tutorials for both converters here and here respectively.

HTH

John EB

An AMD user here. I've been using AMD GPU's for decades, since the original Radeon (2000). I've built custom PC's for businesses (well over 100) and individuals (90), serviced lots, and have never had an AMD card fail. Ever. Does that mean it can't happen? Of course not. But the comment of the "son" is bogus at best. Lying is more like it. If the case was that they were "notorious for overheating then dying within 2-3 years" were true, the internet would be flooded with comments. The Youtubers who review GPU's would be blasting AMD for it. I think this guy just doesn't want to be bothered with you. BTW, depending on who manufactured the card, it might still be under warranty. It is only barely 2 generations old. Check your paper work on the PC. You might also be able to contact the manufacturer. I'm using the RX 6700XT myself, and it gets hammered just about every day with video editing and testing.

I would look for another system integrator and have them look at your PC. It could be something simple, like re-seating the video card and connectors. If you lived near me (Lublin, Poland), I'd look at your PC for free, and try your card in my AMD computer to see if the card is really bad. Also test your power supply to make sure the voltage and rails are putting out what they are suppose to.

As for what GPU to get, you will get various answers by people who use a particular brand. When you decide on what GPU to get, would you consider mailing me your defective 6800? I'll pay for shipping. I am really REALLY curious to see if it is actually the card that is bad.

Also, with AMD drivers, or GPU drivers in general, it is best to remove them in Safe Mode first before installing the new GPU drivers. AMD has a utility that will do just that. Cleanup Utility. It will boot your computer into Safe Mode, remove the GPU driver, and then reboot your computer. Since it won't have a GPU driver installed, everything on your desktop will be default Windows.... huge, because the screen resolution will now be 1024x768. Run the new driver (make sure you have it downloaded) and you should be good to go. You can get the driver from HERE. Make sure you download the AMD Software: Adrenalin Edition Revision Number Adrenalin 25.8.1 (WHQL Recommended). I've been using it since its release and zero issues.

Greetings,

Point 1 - I agree with @Reyfox. No question, find another system integrator / builder / repairer.

Point 2 - I've used Norton for almost 2 decades without any problem. with the latest version they do bombard you with pop-ups which can be worrying if you let them. I only use it for the anti-virus and the smart firewall, everthing else is turned off.

Point 3 - reading the specifications of various graphics cards I found both tedious and alarming. Most of the figures published are relevant to games and gamers, not many for video editors. I had an RTX 2060 and now have an RTX4060 (the basic model) which was recommended by my son (a diy computer builder) and my encoding whooshes along like there's no tomorrow.

AndyW

@me_again My main concern about switching to someone I rely on for my PC needs is privacy. I have worked w/ this guy for probably 8 years and to be honest, he was hesitant about building me what I told him I wanted and within a price range

Once he finally agreed, he advised me to wait until prices of graphics cards dropped (I can't remember why but graphic card prices spiked at the time). He emailed me the components he wanted to use and their pricing to look over (I wanted a good video editing PC w/ as little a cost as possible). As I'm not updated on the latest, I told him I trusted his judgement. So as he was hesitant and I did agree to what he was sending me, it's hard for me to blame this on him entirely as I was pushing him to build it. In the end, I could find another builder, but I'd have to be able to build trust again to give someone what is essentially the key to all my private information. How do I know someone from 'Geek Squad' won't download my entire hard drive? I know, a little paranoid, but in these days of data/privacy is king, can you blame me?

The Best Buy guy did ask me what my needs were, gaming or 'productivity' as they required different things from a graphics card. (remember I was restricted to using BB because I had an old $400+ gift card I needed to spend, I rarely buy anything from BB, so this was a good opportunity to put it to use). I told him I didn't use it for gaming, just editing large video files, so that narrowed down his suggestions. I also told him what price range I was looking at. He suggested one card that met my requirements, but the card one level up was 'only' $200 more on sale, so since I had the gift card, I chose that one.

If I was able to remove all my private info from my PC before turning it in, I'd be less hesitant to look for someone else, but despite this issue, I've been happy with his services for almost a decade.

OK... I have no idea what's happening, this card should better than my last, some of you said my system should be cruising, but after it was installed, it has now crashed 4 times on one project. Initially it seemed like it was quieter than my old graphics card. I was able to output one video no problem, so I decided to edit another one. This one has crashed 4 times. I'd bring up the Task Manager and even though it shows Magix is at 'high usage', the pc is barely using 4%.. what gives?

When it was installed, I had a choice of using settings for 'gaming'. The other option is supposed to be more 'stable' the description literally says this setting is for things like video editing... This thing should not be crashing, I don't hear my PC working like it used to w/ my old card, and the task manager confirms it. I've rebooted my PC before exporting, first time it froze at 1:51 I rebooted the PC the next attempt froze at 43. froze again, 41 seconds into ouputting the file :(

Anyone have an idea why this could be?

Update, I just tried to export the first project, the successful one. I just changed the name and it crashed in 30 seconds. I thought maybe the crashing project was the issue, I just tried to replicate the first one and it crashed. Did I get lucky and get another faulty card?

@Tusk

Your picture of the Task Manager shows Magix using both CPU and Memory. When Magix appears to have crashed, are the figures used continually changing or remaining constant?

When I do certain edits, be they large or small, high or low resolution, Magix seems to have to "think" for a minute or two, usually after performing a couple of quick edits almost simutaneuously, for example deleting a section and moving back to the beginning of the timeline.

If Magix has truly crashed, then the CPU may cycle between 0% and 2% but the memory usually stays the same - at least on my system.

Wait a few minutes before ending Magix, it may be thinking. I don't know why this is but I assume it could be re-organising the memory which is why the CPU doesn't do a lot but the memory changes constantly.

Your image shows 4.1% CPU. I believe the program might be sorting itself out.

AndyW

@me_again It has crashed so many times since I lasted posted. The PC didn't crash, when ouputting a video file, it freezes, nothing is clickable/ That screen cap is while the Magix is frozen. Task Manager is saying it's using resources, but the program is locked, frozen, I have to force it to quit.

I then went and did the update, signed up for both MSI and NVidia apps :P. Registered the card, did the updates, this time choosing the 'gamer' option and rebooted. It still freezes locks after less than two minutes rendering.

Da Vinci even freezes... before this issue, I could've at least used DaVinci when Magix is acting up, now both programs freeze....

I tried another way, the video is 5:) minutes long. Instead of exporting in the upper right, I chose File>Export Movie>Video as MPEG 4.... it actually made progress, it took longer to render but it was going farther than it had before...then it freezes w/ half a minute to go.... It has to be a faulty card right? I check it on windows and windows says it's running correctly.. I even paused/continue the rendering every minute, it got farther, but never pass two minutes... This literally sucks :(

Is there somewhere i can control how magix uses resources? I look at the import/export, should I uncheck any of these? At this point, I just want to be able to export a video. I was able the very first time, then tens of freezes/locks and a dead Da Vinci later, my PC is completely neutered to be able to edit videos, wtaf :/

@Tusk

Task Manager is saying it's using resources, but the program is locked, frozen,

That shows me that the program is organising or whatever. If it's crashed it wouldn't be using any resources.

Have you left it for a few minutes in that state or are you immediately ending it when it appears to be frozen or crashed?

The PC didn't crash, when ouputting a video file, it freezes, nothing is clickable

CORRECT. When it is in it's "thinking" state NOTHING can be done with the program, no buttons work, no movement and the exit doesn't work. Nothing works. zilch, b****r all. To use @AAProds' word, it appears borked.

I have to force it to quit.

At least TRY leaving it for maybe 5 minutes before forcing it to quit. Better still, wait until memory activity in the Taskbar has finished. Every time you force the program to quit you stand a chance of corrupting the config/installation files.

AndyW

@Tusk if there is a crash, it will be recorded in Windows Reliability Monitor. Type that into the Windows Search on the Taskbar. There will be a red "x". Click on it. It might reveal more additional information.

Also, in Task Manager, you can expand it to the right to show your GPU.

@me_again, yes I have left it, for up to ten minutes... the fact that it crashed even Da vinci means it's not just magix. (crashes ie freezes up and sometimes closes)

@Reyfox I did the search all it did was open a google search for the phrase, is it supposed to be part of windows? I expand to the right of my Task Manager and there is just empty space

The apps I downloaded from msi and nvidia are no help, feels like just a way to advertise themselves rather than help... It's registered, hopefully the return policy isn't as bad as I've seen it....

found it, i suppose the red dots are freezes?