I would like to refund Movie Studio Suite 2022. I purchase this a few days ago and it is continually crashing or lagging to a point that renders it useless. I am extremely disappointed with this product.
This is a user to user forum. There are no Magix staff members here who can authorise or issue refunds.
For information about Magix returns policy, see:
https://www.magix.com/us/returns/
@Eric-Holmes Hi, out of curiosity what are your computer specs, CPU & GPU? & what format video are you editing when it's crashing?
Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz 4.00 GHz RAM 32.0 GB (31.9 GB usable)
Intel HD Graphics 4600
@Eric-Holmes Someone will give you more info, the product (Movie Studio Suite 2022) is fine, i suspect it's your system that's not suitable, that core & graphics was released in 2014,
@Former user @Eric-Holmes
the product (Movie Studio Suite 2022) is fine
There have been numerous reports of the program crashing, opening black videos and other glitches.
i suspect it's your system that's not suitable, that core & graphics was released in 2014,
I have an i5 running MEP 2021 with no issues and an i3 with only 8gb of RAM running MEP 2022, so I doubt very much if it is their system, per se.
Eric, if you're still interested, try changing the device settings. Go to File>Settings>Program. On the Device Options tab, try setting the 3 Hardware acceleration dropdowns to "CPU". If that doesn't work, try setting one of the other options.
Also, try File>Settings>Reset Program Settings to Defaults
One other point: your CPU's GPU (the intel HD4600) may be the limiting factor for you I'm afraid, as @Former user suggested earlier.
Jeff
Forum Moderator
@Eric-Holmes, @Former user, @AAProds,
If you are importing video at a higher resolution then Full HD 1920 x 1080, eg 2.7K or 4K UHD (3840 x 2160) then the HD4600 iGPU does not support these resolutions (or higher).
Additionally if you have updated the HD4600 drivers to the latest version than features which could be used, for Full HD or lower resolutions, have been disabled - see this Intel article and downgrade the driver if necessary.
This is why I ended up getting a new laptop, the CPU and HD 4600 could not handle the 4K UHD video even with proxies.
John EB
Forum Moderator
I reviewed the minimum system requirements and it appears that my system did meet those standards. But I I am aware that my CPU and GPU are several years old.
Do you have any suggested advice on the most cost-efficient upgrades? You mentioned that you purchased the laptop I am open to that if that is the most cost efficient method. I am not doing any major video editing projects just some personal GoPro Hero 10 footage of different events and functions. However I wouldn't like to optimize to functionality of the GoPro and not have to downgrade resolution and frame rate.
Any feedback you can provide would be greatly appreciated.
Hi
. . . . You mentioned that you purchased the laptop I am open to that if that is the most cost efficient method. . . . GoPro Hero 10 footage . . . .
Defining 'cost effective' is very difficult.
Assuming you are recording 2.7K or 4K UHD (3840 x 2160) video with the GoPro, it is the requirement of handling such high resolution footage which would force a hardware upgrade.
. . . . However I wouldn't like to optimize to functionality of the GoPro and not have to downgrade resolution and frame rate. . . . .
On the assumption you are wanting to build in some 'future proofing' this would mean getting a reasonably high spec computer, see my Signature for what I am using.
An Intel processor, 6 or 8 core, 8th or better generation*, with integrated iGPU (minimum UHD 630) is, IMO, a must, if you add a Nvidia GPU GTX 1650 or better - eg RTX 20xx series, then you get the best of both worlds.
I would avoid AMD based systems - many users have had issues with them.
For a laptop, I find a 15.6" screen to be too small to edit, I would recommend a 17" screen - - with a resolution of 1920 x 1080, any higher is not necessary for video editing and on a 4K screen, irrespective of the size, the icons etc are too small.
Note: If you go for a laptop with both an Intel integrated iGPU and a Nvidia GPU, do ensure that both can be used in a Hybrid mode - when I was looking for a new laptop, only Lenovo stated that both could be used, the responses I got from other brands/suppliers ranged from 'Don't know' through Why do you want to do that' to 'you need to buy one before we can tell you' - the latter being a well known brand 😕.
Intel processor generations are indicate by the first (or 2) number(s) after the hyphen in the processor model eg i7-8700K or i7-10750H.
There also some Intel processors with 3 digits only after the hyphen - avoid these - they are primarily designed for lightweight Notebooks/Tablets and low power not suitable for video editing.
John EB
editing projects just some personal GoPro Hero 10 footage of different events and functions. However I wouldn't like to optimize to functionality of the GoPro and not have to downgrade resolution and frame rate.
@Eric-Holmes Hi, GoPro Hero 10's have an option of saving in HEVC H.265 or AVC H.264, AVC is a little easier to work with, my MEP which is very similar to the Magix MS handles HEVC 'ok' but there is a slight initial lag, AVC works without a problem, so for now i would have a look at your GoPro & change to AVC if it isn't already, & convert your existing footage,
You can use free MediaInfo to see what your footage is, download https://mediaarea.net/en/MediaInfo, after it's installed right click on the media in your windows folder, MediaInfo will pop up, choose Text from the View option at the top, copy & paste on here or create a screen capture & post that pic 👍
For the HEVC vs AVC subject you'll have to Google it, although HEVC is still fairly new & is an option in a lot of things like your GoPro or phone, if you want to be up to date or not have to buy another pc in a few yrs you might have to consider this subject when purchasing,