Hi,

Try contacting first Magix sales by telephone with this question, using one of these telephone numbers.

If you have a local Magix office try that number instead.  Activation which is pretty much what you are talking about is usually done by contacting sales, not product technical support.

You also have not told us how many times you have re-activated your serial number.  I beleive the limit is 3 times.  If it has been more than this you may well be out of luck.  All software providers guard their serial numbers and activation / reactivation codes because there are so many people out there that try to activate software for free without having purchased it.  If you still have your invoice, make sure you have a copy of it before you call.  That will tell the company that you are a valid purchaser and they will be much more likely to want to help. 

We are a user forum here so none of us work for Magix, so your threat to find other providers really is meaningless to us.  I doubt that you will find a provider of consumer low priced software who will behave much differently. 

The support ticket is not purchasing the product again, it is a pretty minimal fee to purchase support on the product.

If you really want the "all questions are free" treatment, go and look at the products from Avid.  But get ready for a huge price difference $1,000 plus, probably a serious upgrade to your current hardware, and the need to purchase a support agreeent.  You bought a software product for probably $100 or less (maybe a little more if you bought the premium version) what do you expect?

Have you ever tried to get support from Microsoft on a product key problem?  If you ever do, get your credit card ready if you contact them for technical support.

Good Luck,

George