Send exported file to Desktop Whatsapp

johnebaker wrote on 3/29/2019, 1:38 PM

Hi

I would advise you check with WhatsApp about the issues you are having, they have some limitations/ requirements regarding video which may be causing the issues you are having.

John EB

Forum Moderator

AAProds wrote on 3/30/2019, 7:24 AM

Use the normal File>Export Movie>Video as MPEG 4. I exported as 640x480, 16:9, 29.97fps, Advanced button>Bitrate Av 1000, Max 2000. Then in Whatsapp Web, use the purple "Photos and Videos" option when picking your attachment. Seemed to take a while to upload, but it finally appeared with the Play button in the middle.

SullyPanda76us wrote on 3/30/2019, 4:12 PM

Hi, i have documented the best that I can.

On left, the file rendered with another software (sends fine)

On right, the file rendered with Magix (fails to send, recognized as file, not video)

johnebaker wrote on 3/30/2019, 6:09 PM

@SullyPanda76us

Hi

The tool we recommend to use for video clip analysis is MediaInfo which provides a more in depth analysis then GSpot which has not been updated since 2013.

The GSpot data is incomplete with respect to the audio, the sample rates are different, however there is some information missing, ie the bitrate of the second file.

Analyse both clips with MediaInfo and post the results from the Text view.

John EB

Forum Moderator

AAProds wrote on 4/2/2019, 8:16 AM

I did another successful upload, this time of a 720p (1280x720) video in 4:3 using the technique I described above; both successfully played in Whatsapp on an iphone.

What I found was that "Export To Device" (using the ios low resolution (SD) preset) produces an MP4 that is not recognised by Whatsapp as a video file.

Using my technique, File>Export Movie>Video as MP4, does produce an MP4 that is recognised by Whatsapp as a movie. Try it.

SullyPanda76us wrote on 4/2/2019, 11:05 AM

@SullyPanda76us

Hi

The tool we recommend to use for video clip analysis is MediaInfo [...]

File correctly recognized by whatsapp, encoded by another video editor:

General
Complete name                            : VID-20190329-WA0054.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 4.03 MiB
Duration                                 : 1 min 17 s
Overall bit rate                         : 437 kb/s
Encoded date                             : UTC 2019-03-29 16:50:08
Tagged date                              : UTC 2019-03-29 16:50:08
Writing application                      : Lavf55.19.104

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L2.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 17 s
Bit rate                                 : 303 kb/s
Nominal bit rate                         : 282 kb/s
Width                                    : 568 pixels
Height                                   : 320 pixels
Display aspect ratio                     : 16:9
Original display aspect ratio            : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.067
Stream size                              : 2.79 MiB (69%)
Writing library                          : x264 core 147
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=2 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=25 / keyint_min=2 / scenecut=40 / intra_refresh=0 / rc_lookahead=25 / rc=abr / mbtree=1 / bitrate=282 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language                                 : English
Encoded date                             : UTC 2019-03-29 16:50:08
Tagged date                              : UTC 2019-03-29 16:50:08
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 17 s
Duration_LastFrame                       : -17 ms
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 1.17 MiB (29%)
Language                                 : English
Default                                  : Yes
Alternate group                          : 1
Encoded date                             : UTC 2019-03-29 16:50:08
Tagged date                              : UTC 2019-03-29 16:50:08

Original File, encoded by Magix, not recognized by whatsapp:

General
Complete name                            : Magix Video Deluxe Plus\ExpoNoviosTest.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/avc1)
File size                                : 7.78 MiB
Duration                                 : 56 s 280 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 1 160 kb/s
Encoded date                             : UTC 2019-03-30 20:40:38
Tagged date                              : UTC 2019-03-30 20:40:38

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 3 frames
Format settings, GOP                     : M=3, N=25
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 56 s 280 ms
Bit rate mode                            : Variable
Bit rate                                 : 1 025 kb/s
Maximum bit rate                         : 2 000 kb/s
Width                                    : 572 pixels
Original width                           : 568 pixels
Height                                   : 320 pixels
Display aspect ratio                     : 16:9
Original display aspect ratio            : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.224
Stream size                              : 6.87 MiB (88%)
Language                                 : English
Encoded date                             : UTC 2019-03-30 20:40:38
Tagged date                              : UTC 2019-03-30 20:40:38
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 56 s 235 ms
Bit rate mode                            : Variable
Bit rate                                 : 132 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 905 KiB (11%)
Language                                 : English
Encoded date                             : UTC 2019-03-30 20:40:38
Tagged date                              : UTC 2019-03-30 20:40:38

SullyPanda76us wrote on 4/2/2019, 11:20 AM

Here is only the different fields of both videos:

General
File                  ExpoNoviosTest.mp4   VID-20190329-WA0054.mp4
Codec ID              isom (isom/avc1)     isom (isom/iso2/avc1/mp41)
File size             7.78 MiB             4.03 MiB
Duration              56 s 280 ms          1 min 17 s
Overall bit rate mode Variable             437 kb/s
Overall bit rate      1 160 kb/s           UTC 2019-03-29 16:50:08
Encoded date          UTC 2019-03-30 20:40:UTC 2019-03-29 16:50:08
Tagged date           UTC 2019-03-30 20:40:Lavf55.19.104
Format profile        High@L3.1            Main@L2.1
Format settings       CABAC / 3 Ref Frames CABAC / 4 Ref Frames
Format settings, RefFr3 frames             4 frames
Format settings, GOP  M=3, N=25
Bit rate mode         Variable
Bit rate              1 025 kb/s           303 kb/s
Maximum bit rate      2 000 kb/s           282 kb/s
Width                 572 pixels           568 pixels
Original width        568 pixels
Bits/(Pixel*Frame)    0.224                0.067
Stream size           6.87 MiB (88%)       2.79 MiB (69%)
                                           x264 core 147
Encoding settings                          cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=0 / cqm=0 / deadzone=21,11
Encoded date          UTC 2019-03-30 20:40:UTC 2019-03-29 16:50:08
Tagged date           UTC 2019-03-30 20:40:UTC 2019-03-29 16:50:08

Audio
Duration              56 s 235 ms          1 min 17 s
Duration_LastFrame                         -17 ms
Bit rate mode         Variable             Constant
Bit rate              132 kb/s             128 kb/s
Sampling rate         48.0 kHz             44.1 kHz
Frame rate            46.875 FPS (1024 SPF)43.066 FPS (1024 SPF)
Stream size           905 KiB (11%)        1.17 MiB (29%)
Default                                    Yes
Alternate group                                                                 1
Encoded date          UTC 2019-03-30 20:40:UTC 2019-03-29 16:50:08
Tagged date           UTC 2019-03-30 20:40:UTC 2019-03-29 16:50:08

SullyPanda76us wrote on 4/2/2019, 11:29 AM

I did another successful upload, this time of a 720p (1280x720) video in 4:3 using the technique I described above; both successfully played in Whatsapp on an iphone.

What I found was that "Export To Device" (using the ios low resolution (SD) preset) produces an MP4 that is not recognised by Whatsapp as a video file.

Using my technique, File>Export Movie>Video as MP4, does produce an MP4 that is recognised by Whatsapp as a movie. Try it.

didn't work:

SullyPanda76us wrote on 4/2/2019, 11:54 AM

¿perhaps is this?:

Frame rate mode                          : Variable

johnebaker wrote on 4/2/2019, 12:45 PM

@SullyPanda76us

Hi

Thanks for the MediaInfo data - I have created a WhatsApp preset which exports to mp4 that is recognised as video in WhatsApp. There are a couple of significant differences which may be the issue.

Updated: - link removed see solution below

C:\Users\Username\AppData\Roaming\MAGIX\Videodeluxexx_premium\Presets\MxMpeg4Intel

where Username and xx are your username and version number of MEP.

If you folder location is different you can find where your presets are stored by opening the mp4 export dialog and clicking the disc icon top right of the dialog and select Export preset this will open a file browser where you can see where your presets are stored.

The preset will appear in the export dialog preset list - if it does not restart MEP and you may have to check Show all in the export dialog.

HTH

John EB

AAProds wrote on 4/3/2019, 10:58 PM

John, your preset failed here. I got the same screen as SullyPanda posted above, that is, the filename is displayed by Whatsapp, not the video Preview.

AAProds wrote on 4/3/2019, 11:18 PM

Here are my MPEG 4 Export settings for a 1920x1080, 29.97 frame rate video:

I'd lower your bitrate; I think 6000 is way too high for a Whatsapp video (unless they are playing it on a big screen). Try 3000 or even down to 1500 "average" and see how it looks.

johnebaker wrote on 4/4/2019, 4:04 AM

@AAProds

Hi

. . . . I'd lower your bitrate; I think 6000 is way too high for a Whatsapp video . . . .

Where are you getting this figure from, the preset is set for 1000 max and average of 500?

I have also tested your settings, no issue with transferring to phone and previewing and sending in Whatsapp v 2.19.81, also previews in desktop client when synced to it

The desktop client appears to have an issue with video from the PC, images are fine.

As I said in my first comment - this is an issue with Whatsapp desktop, not the video formats/settings, with the proviso they meet the requirements of Whatsapp.

HTH

John EB

AAProds wrote on 4/4/2019, 4:40 AM

John, my apologies, my bitrate comment was aimed at SullyPanda.

After having reread the posts, I might be off on a tangent; I'm using Whatsapp Web. With my settings, I create a video with MEP on Windows 7 and use the paperclip (then "Photos & Videos" button) to add it to a whatsapp message using Whatsapp Web using the Chrome browser.

Whatsapp Web has the same functionality as the phone app; just point at the QR code on the PC screen to log the computer in and away you go.

I did try to install Whatsapp Desktop but downloaded a 133mb file with a crazy name (not exe, msi etc) and couldn't work out how to make it run! Got taken to the Windows App store. Crazy.

johnebaker wrote on 4/4/2019, 5:54 AM

@AAProds

Hi

. . . . . I did try to install Whatsapp Desktop but downloaded a 133mb file with a crazy name . . . . .

The correct file is called WhatsAppSetup.exe (~133 MB) which is what I installed for testing on the PC from here. If it has an odd name then it may only be part of the intermediate file the browser creates ie an incomplete download.

I have looked for issues with this version, however everything I find relates to the mobile app.

Time to refer this to a WhatsApp forum.

John EB

AAProds wrote on 4/4/2019, 6:22 AM

That's where I went (to the Whatsapp website) and this is what I got (3 times; some letters different):

D:\Computer Reference\Whatsapp\WhatsAppSetup.fna&oh=430da3398fa0e968ae7f2065ee0d17e0&oe=5D39DACD

Weird.

johnebaker wrote on 4/4/2019, 11:01 AM

@AAProds

Hi

I would suggest you try a different browser - I used Firefox, also your Antivirus may not be scanning the file properly.

John EB

AAProds wrote on 4/6/2019, 5:28 AM

Righto, I got that exe file downloaded (Chrome). I ran it (Win 8, 64bit and Win 10, 64bit), Whatsapp opened up just like Whatsapp Web (I couldn't actually tell the difference), and I attached one of my mp4 videos to a message no probs. I also tried John EB's preset, and it failed again; it wouldn't preview, showing up as a "file" (XXX.mp4) as opposed to a displayed video thumbnail.

I'll try to find a Win 10 computer to try my files on...

AAProds wrote on 4/7/2019, 1:38 AM

Bingo. The MP4 has to be streamable. On the MP4 Export "Advanced" screen, tick "streamable". Your movie will be recognised as such by Whatsapp. Makes sense, actually, if we put our website-builder's hats on.

I even got John's to work when I ticked "streamable". 😉

johnebaker wrote on 4/7/2019, 5:35 AM

@AAProds

Hi

Thanks for letting us know.

John EB

SullyPanda76us wrote on 5/7/2019, 10:59 PM

Hi guys...

Thanks for so much dedication.... But it still don't work for me.

What I'm seeing is that in "advanced", @AAProds gets version 2.0.1, while i get 2.0.0.

Where can I update this?

Also, please see my files, perhaps you could find something else: http://www.delcanto.net/w.rar