SF Pro 13 keeps crashing while startup

Jie-Yang wrote on 3/25/2020, 9:11 PM

No matter how uninstalling and reinstall. it always crashes during launch on Win10 Pro.

Problem Description
   Application Name:    SOUND FORGE Pro
   Application Version: Version 13.0 (Build 131) 64-bit
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\SOUND FORGE\SOUND FORGE Pro 13.0\Forge130.exe
   Fault Address:       0x00000001406EF96D
   Fault Offset:        0x00000000006EF96D

Fault Process Details
   Process Path:        C:\Program Files\SOUND FORGE\SOUND FORGE Pro 13.0\Forge130.exe
   Process Version:     Version 13.0 (Build 131) 64-bit
   Process Description: SOUND FORGE Pro
   Process Image Date:  2019-12-18 (Wed Dec 18) 07:00:40

Comments

johnebaker wrote on 3/26/2020, 4:23 AM

@Jie-Yang

Hi

There appears to be missing lines from the crash log which would indicate exactly where the exception occurred.

An educated guess would be the crash may be due to a driver issue with the graphics card - try updating the cards drivers.

HTH

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

rraud wrote on 3/26/2020, 9:51 AM

It would be worth another uninstall/reinstall try using a third-party uninstaller, such as the 'Revo Uninstall', which has the option to remove left over folders, registry entries and other pertinent data the Windows uninstaller leaves behind. There is a free and pro version of Revo Uninstall, either will do the job.