Since last update, video-deluxe 2021 crashes

Frank-vanderMeer wrote on 11/17/2020, 8:45 AM

Dear friends,

Since the last updates yesterday (Nov16) suddenly my Video-deluxe premium 2021 (bought Sept) crashes and gives two "time out errors" as written "A socket operation time out" and "time out error"

Tried a whole new installation but the samen errors are still given.

Hope to hear from you!

Kind greetings,

Frank van der Meer

Email address removed by Moderator

Deventer/ the Netherlands

Comments

CubeAce wrote on 11/17/2020, 4:39 PM

@Frank-vanderMeer

Hi Frank.

VDP must connect to the internet from time to time to verify it is a legal copy.

A, 'A socket operation time out' or 'time out error' is normally this type of fault.

It sounds like either Windows Defender or your anti virus is stopping VDP from connecting to the Magix server.

Make sure Windows Defender and your antivirus both are put in the exceptions list.

Ray.

 

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