Sound disappeared from project

EditorJim wrote on 4/30/2019, 5:14 PM

I have Edit Pro 15. I resumed working on a project, but when it reloads the sound is missing. It was there the last time I worked on the project. Restore audio does not work. Any suggestions? Could it have happened after an automatic windows update?

Cpu  Intel(R) Core i5-2400 CPU @ 3.10GHz"

OS  Microsoft Windows 10 pro 64 bit

RAM 8 GB

Graphics  AMD Radeon(TM) R7 360 Series 1440x900
 

Comments

emmrecs wrote on 5/1/2019, 4:04 AM

Hi,

You mention you're using Edit Pro 15. Unfortunately the historical naming conventions of Magix software can lead to confusion over exactly which version is being discussed. Can you please check under Help>About Magix Movie Edit Pro and tell us exactly what it says there, along with an indication of whether this is the Basic, Plus or Premium variant of the program? The primary reason for asking this is because your version could be now rather "old" and that fact may be contributing to your problem.

You ask Could it have happened after an automatic windows update?  Yes is the answer, but without knowing a lot more about the program you have AND the exact build/version of Windows 10 you have it is very difficult to say.

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 5/1/2019, 5:31 AM

@EditorJim

Hi

Try restarting the computer - Windows button, Power button, Restart, any pending updates will be done and all the drivers reloaded.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

EditorJim wrote on 5/1/2019, 8:17 AM

I had already tried that several times.