Comments

SP. wrote on 7/18/2025, 5:54 PM

@Jeff-Saylor You can check the Windows app called Windows Reliability Monitor. This will record all crashes and will save a more detailed crash description. Can you copy and paste the description here? Then we can maybe see why the crash happens.

rraud wrote on 7/19/2025, 9:49 AM

Hi @Jeff-Saylor and welcome to the Magix Sound Forge users community .

Are you referring to the installation manager running but does not complete unpacking and installing Sound Forge 17. The actual installation <.exe> file should be in "C:\Users\- user name \Documents\MAGIX Downloads" ?
Or... does SF-17 install successfully but will not launch afterwards?

Jeff-Saylor wrote on 7/22/2025, 6:00 PM

Hi @Jeff-Saylor and welcome to the Magix Sound Forge users community .

Are you referring to the installation manager running but does not complete unpacking and installing Sound Forge 17. The actual installation <.exe> file should be in "C:\Users\- user name \Documents\MAGIX Downloads" ?
Or... does SF-17 install successfully but will not launch afterwards?

Yes the install went fine. It just opens the launch screen then the launch screen goes away and no program. No error message, just... <poof!> gone.

rraud wrote on 7/23/2025, 12:09 PM

Hi @Jeff-Saylor, You could try resetting Sound Forge, which is typically done through the 'File> "Reset all preferences and clear cached data" command. But since Sound Forge will not open to access the 'File' menu, hold down the 'Ctrl+Shift' keys whilst launching SF which 'should' access the reset tool.

If resetting SF does not resolve the issue, I would uninstall SF again using a third-party uninstaller like 'Revo Uninstall' that can uninstall and remove the left-over registry entries and other pertinent data the OS uninstall leaves behind, which can cause issues to reoccur.. Revo Uninstall has a pro and a free version. The free version is adequate in most cases,