Sound Forge 365 activating and registering

VoiceDude wrote on 9/24/2025, 12:59 AM

Last week I purchased the listed program and incorrectly entered the wrong email address. Support staff was able to rectify that challenge and I received an email with the details on downloading the program with serial number, etc. However, after I downloaded the program, I was unable to activate and open the program. I received an error message requesting I contact support staff. Haven't heard back and still unable to open and use the program.

The message I am receiving after installing the program is this:

"This serial number has already been registered to another email address. Please contact MAGIX support.

Error code: 24"

Any suggestions?

 

Comments

SP. wrote on 9/24/2025, 3:30 AM

@VoiceDude Did you register it to the wrong e-mail address? A program can only be registered to one customer account. If there are now two different accounts (one with the correct e-mail address and one with the wrong e-mail address) you cannot register it again to the correct e-mail address.

You either have to go to Magix.com and login with the incorrect e-mail address and change it in the account settings or you'll have to contact support again and ask them to merge both accounts.

VoiceDude wrote on 9/24/2025, 9:34 AM

Perfect advise! Thanks soooo much. Program up and running