Support and TICKETS

PETER-SMITH1397 wrote on 8/11/2025, 8:03 PM

Can anyone tell me why I get no response from support when I issue a TICKET. I have sent them a number of tickets and emails over the past month regarding an activation problem with MAGIX Video Deluxe 2026 Premium and the add ons you get with the program, but have got no reply. The only response I get is from an Ai Bot that gives me an answer of nothing I asked. I don't know how else to contact them.

Kind Regards

Barney

Comments

CubeAce wrote on 8/11/2025, 11:52 PM

@PETER-SMITH1397

Hi. Try.

infoservice@magix.net

Ray.

 

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jtu001 wrote on 8/12/2025, 4:58 AM

I have the same problem; no one at Magix is reachable. So, I can only advise you to stay away from the 2026 version. Everything is displayed correctly in the timeline. When rendering, the program simply omits some effects, so the intro doesn't make sense. But I haven't heard anything from support.

SP. wrote on 8/12/2025, 5:23 AM

@jtu001  Have you tried changing the rendering to CPU in the program settings? Maybe some effects aren't rendering on the GPU.

jtu001 wrote on 8/12/2025, 7:57 AM

I tried that, but it didn't help. So I installed version 2025 on my old PC and changed everything. So why not the 2026 version? It seems MAGIX still has a lot of work to do here.