Taken money

Tomas-Lindberg wrote on 6/20/2022, 1:38 PM

Hi magix have taken money from my card even that I cancelled my subscripon on may 2022

I HAVE the confomed mail but at 2022-06-19 them have taken 10.45 us dollar or if it was 10.61 dollar but even I them take money i cant use the program licence

But I whanted to cancel but you have taken money please return it to me.

Tomas lindberg

Sweden

Comments

CubeAce wrote on 6/20/2022, 2:45 PM

@Tomas-Lindberg

Hi Thomas.

There are no Magix staff on the forums. We are just other users here and cannot help you.

You must follow the guidance as laid down in the general terms and conditions and follow the instructions there.

Ray.

 

 

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Tomas-Lindberg wrote on 6/22/2022, 1:14 PM

I have send mail and them tell me that it is closed and I can confirm it becuse I cant use the license but still them have taken money from me

emmrecs wrote on 6/22/2022, 1:58 PM

@Tomas-Lindberg

I am sorry you are in this situation but, as @CubeAce wrote, we are all fellow-users and cannot help you any further, sorry. You need to wait for a reply to your email, there is no other method of resolving this.

Jeff
Forum Moderator

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PATIENT-X wrote on 6/22/2022, 2:01 PM

@Tomas-Lindberg

Hi

Depending on the cancellation period you may incur an additional month's payment. Hence June payment.

Please see the link post above for cancellations.

Stephen

Forum Moderator

Last changed by PATIENT-X on 6/22/2022, 2:02 PM, changed a total of 1 times.

 

 

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