Updated Magix EDIT PRO Premium, Now It Crashes everytime

VideoPro wrote on 10/6/2019, 12:02 AM

I only have tonight to work on this project, and I really need help from someone if anyone is available?

My skype chat: SMARTCHOICEWEB

I updated the magix movie edit PRO Premium edit software and now it crashes every time I try to open it?

If I leave it open after it crashes, about 10 seconds, then I get another dialogue box saying I need to update the software again, and then it will say the program needs to be closed to update teh software, and then I close the software and nothing happens....

Has anyone encountered this before?

I just removed / uninstalled andre-installed, restarted and that did not fix.

Thanks in advance for your help!

 

 

 

Comments

VideoPro wrote on 10/6/2019, 12:06 AM

Here are the screen shots:

https://www.mycart123.com/uploads/screenshot-05M11141.jpg

https://www.mycart123.com/uploads/screenshot-05M11131.jpg

Scenestealer wrote on 10/6/2019, 5:17 AM

Hi

That dll is a component of an Intel integrated graphics driver. You may need to update this driver preferably as a clean install of the driver.

You give us no information about your hardware or OS build......? but the latest MEP version has a new video engine that makes more intensive use of the GPU.

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

VideoPro wrote on 10/7/2019, 7:36 PM


Error in module "igdrcl64.dll"


----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium  05.10.2019  20:44
----------------------------------------------------------------------
CrashDump 20191005_204453_v19.0.1.18.dmp successfully written

Error in module "igdrcl64.dll" (Load address: 0x00007FFBA1810000) to address 0x00007FFBA18D458E (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 000022a4)
  00007ffba18d4586   60 13 00 c6 44 24 48 01 
  00007ffba18d458e > 8b 86 64 04 00 00 89 44 
  00007ffba18d4596   24 30 4c 8b a7 a0 00 00 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    12.08.2019  14:12      fdfbc318

Memory Allocation
Base:        1.168
PE:        176
Pages:        65.536

PI:        0
PI_TEMP_DATA:    0
SI:        0
SI_TEMP_DATA:    0
FSI:        0

Blocks:        0
Temporary:    0
BE:        0
PLE:        0
BE Pool:        0
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
Video:        0(0/0)
Bitmap:        0

Video thumbs:    0(0)
SI Display Cache:    0
PLE Display Cache:    0

Buffer:        0
Pointer:        0

Title:        0
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        0
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.020.308

VP: admin:        0
VP+Trans: privateData:        0
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    0
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    495 MByte

TLS:        991
MXGUI:        38.067.058
Sum:        43.154.246

Processor [46]  2999MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 18362)
Used Memory: 668 MB             Max Used Memory: 669 MB
Free Virtual Memory: 20071 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFBA18D458E  0000000039F7A058  0000:00000000 
 

 

johnebaker wrote on 10/8/2019, 2:42 AM

@VideoPro

Hi

The crash dump does not tell us the information we need about your computer specification - see this topic for the details required.

John EB

Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.