Upgrade / Update issue on MEP 2022+

mojoaudioguru wrote on 2/3/2022, 5:35 PM

Hello, all. I keep getting an update pop-up for a 49+ mb update on MEP 2022+. However, every time I press the update to download, and then close the program for it to install, the install just hangs indefinitely, because MEP 2022+ does not shut down properly. I then go to 'END TASK' in the Task manager, and I close the program in that, (Although it had already disappeared from my desktop), and when I open MEP up again, the pop up for the update reappears, and the whole cycle starts all over again, redundantly. I've then tried to update it after the program is closed, (Instead of choosing to update it when MEP is open), but it never closes in the task manager, and thus does not update. Again, I have to click end task in the task manager to properly close it. Because if I don't, whenever I open MEP back up again, it tells me it's already running and do I want to run a second one. Does anyone know what's going on with this? I currently have version 21.0.1.116. Whilst the update is labeled 21.0.1.119, yet it never updates because of this improper program shutdown. I did reinstall MEP 2022+, and the problem still occurs. I currently run Windows 10 pro 64 bit, (The latest version), with an intel i7-7700K CPU overclocked at 4.7 ghz, with 24 gig of DDR4 RAM, and an NVidia GTX1050Ti SC, GPU with 4 gig of DDR5 RAM, on a 1 TB SSD. (And 6 TB of internal HDD storage) Any info on this anomaly would be greatly appreciated.

Comments

CubeAce wrote on 2/3/2022, 7:25 PM

@mojoaudioguru

Hi.

There should be no need to close the program manually. It should close on its own when you chose to continue the download. Maybe you have corrupted something by closing down the program prematurely.

Ray.

mojoaudioguru wrote on 2/3/2022, 7:40 PM

Having employed Magix MEP for the last 20 years, I am well aware of what it is supposed to do, when it updates. I only closed it in the task manager when it doesn't close on it's own, after choosing to update, after the download. It just hangs on the screen until I do something about it. Previous versions of MEP never did this. And, I've read on here that others have had the same problem after closing out the program, and despite it no longer being open on the desktop, it still stays open in the task manager. I'm hoping this 49 mb update is the fix for this.

CubeAce wrote on 2/3/2022, 8:00 PM

@mojoaudioguru

Hi.

I haven't suffered the closure hang problem since the first update came out and the program only ever hung on one or two of my older projects but never by just opening MEP 2022. I don't recall that ever being brought up as an issue after the earlier updates. That should already be fixed.

I think you need to raise a ticket on this issue with Magix.

Ray.

AAProds wrote on 2/3/2022, 10:55 PM

@mojoaudioguru

Try running the patch exe manually.

Go through the update process, allowing it to download, until it says "Install Now" or similar, then go here:

or it could be here:

Close MEP and then run the update. That might get it installed.

The above patch numbers are earlier ones but the locations should be right (the first is on my i3, the second was on my i5 machine).

Scenestealer wrote on 2/4/2022, 1:15 AM

@mojoaudioguru

Hi Mojo

Has it got anything to do with this topic :-https://www.magix.info/us/forum/updates-always-fail-even-after-just-buying-upgrade--1293301/ ?

Peter

mojoaudioguru wrote on 2/4/2022, 2:14 AM

It does not. It just started with this update. Although, I did have the improper shutdown thing happening when I first upgraded to 2022, last year. But it went away, either from an earlier patch or me having reinstalled it. I tried the fix that AAPRODS recommended above, and it worked. On that note, does anyone know what this latest patch repaired or added? Unlike patches of yester year, these latest ones no longer itemize what they fixed or improved. In any case, I thank you all for your assistance.

CubeAce wrote on 2/4/2022, 2:50 AM

@mojoaudioguru

The latest patch had the following information announced in the news section of the forum.

VPX 13 Patch (.141) / Vdlx 2022 Patch (.119) / Photostory 2022 Patch (.105) 01.02.2022 include the following improvements:

Fixed: Error when switching graphics cards in certain situations.
    Fixed: Error when importing AVI files having a width not divisible by 4.
    Fixed: Export producing Upside Down videos when no effects are applied to rotated videos.
    Fixed: Applying "Movie Looks Camera Lookup tables" to objects, no longer changes the image section when the resolution of the video monitor is smaller than that of the object.
    Fixed: Green frames on 4K HEVC videos if working with NVidia decoder.
    Fixed: Jerky playback/export on NVidia GPUs.
    Improved: Reactivation of MVC export.
    Improved: Faster loading in timeline mode.
    Improved: Faster undo/redo.

Ray.

AAProds wrote on 2/4/2022, 3:33 AM

@mojoaudioguru Glad you got it going.

Re "what they fixed":

21.0.1.119
Fixed: Error when switching graphics cards in certain situations.
Fixed: Error when importing AVI files having a width not divisible by 4.
Fixed: Export producing Upside Down videos when no effects are applied to rotated videos.
Fixed: Applying "Movie Looks Camera Lookup tables" to objects, no longer changes the image
section when the resolution of the video monitor is smaller than that of the object.
Fixed: Green frames on 4K HEVC videos if working with NVidia decoder.
Fixed: Jerky playback/export on NVidia GPUs.
Improved: Reactivation of MVC export.
Improved: Faster loading in timeline mode.
Improved: Faster undo/redo.
21.0.1.116
Improved: Memory optimizations for Low-end graphic cards
Fixed: "Stereo 3D" output error when using "CPU" processing mode
Fixed: Velocity-Bug. It is now possible to select a velocity factor greater than 4.0X (only adjustable
through the input field)
Fixed: Display of large preview images in the file explorer
Fixed: Error message about missing default.tpl and incorrect saving of burning settings
Fixed: Error while importing files in MXV format
Fixed: "Soundtrack Maker wizard" disabling hardware acceleration
21.0.1.111
GUI optimisations for low-power graphics cards. Prevents hangs on graphics cards with less than 2
GB dedicated memory.
Interframe interpolation memory leak fixed. Prevents interruptions with longer projects.
GPU Interframe Interpolation Interlaced handling rectified.
Improved memory allocation to avoid interruptions in scenes requiring large amounts of memory (i.e.
Collages).
Fixed: Error when closing the application.
Fixed: Crash when switching graphics card in some situations.
Fixed: Software option 'Hide News'is now working properly.
New: Basic functionality for loading VEGAS Movie Studio projects.
21.0.1.107
Program no longer hangs on exit if the Disc-burning interface was previously open.
The program doesn't freeze half closed when shutting it down.
"Size/Position/Rotation" keyframes can be set directly after "Apply Effect" without having to select a
specific parameter.
"Record date & time"- timecode now supports more file types.
Random crashes when opening the program settings dialog have been fixed.
21.0.1.104
Fixed: Editing effect masks with size/position/rotation
Fixed: Motion tracking with effect masks
Improved: software stability during decoding and/or encoding with NVIDIA graphics cards
Improved: export hardware configurations
Fixed: black screen when using dialogs with custom video previews
Fixed: Crash when using effect fades
Fixed: J-L cut no longer applies automatic fade to newly imported objects
Fixed: Clipping effect "Fill(off)" in combination with multiple objects now sets the correct size for
each object
Fixed: Clipping effect no longer creates an empty entry in the effect list
Fixed: Clipping effect "Reset" does not reset combo box to "Keep proportion"
Fixed: When changing aspect ratio shows the current state again
Fixed: Velocity effect,The selected frame rate will be immidiately applied
Fixed: When using the mouse wheel on sliders the values will be changed accordingly to the direction
of scroll
Improved: General software stability
Fixed: Display error with HiDPI in Fade menu
(Only Classic version) Fixed: error message showing up when applying effects/brightness (Classic
Version)
21.0.1.92
Fixed: wrong aspect ratio in some transitions
Fixed: Title editor crash when using undo/redo function
Fixed: Export crash when exporting videos without effects
Fixed: Horizon straightening now works correctly for videos with non-square pixels
Fixed: Crash when deleting objects
Fixed: Templates now load correctly
Fixed: Missing sound when playing MXF files
Fixed: Missing display in parametric equalizer
Fixed: "qt5guimx64qt5.15.1.dll" crash
Performance optimizations in storyboard mode
Performance optimizations for the " Undo " function
Improved: Openin Looading time of a project are now faster
Fixed crash that occurred when using collages
Fixed alpha error for complex combinations of effects in GPU mode
Film templates can be imported in various lengths
Improvements to title editing
The effects search has been restored
Blu-ray Discs encoding with a menu has been restored
Selection for GPU import/processing/export has been activated for ES/IT/FI/SV (combo boxes were
missing)

The word "shambles" comes to mind...

mojoaudioguru wrote on 2/4/2022, 10:30 AM

Thank you. Well, it looks like they fixed a few things here and there. Wished they'd return the 'Movements' feature that they removed from 2021. I used that extensively for the photo intro slideshows when creating wedding videos for my clients. Using the ones in the 'Move' menu leave me hanging and unsatisfied. Still, Magix is far better than the expensive alternatives, like Avid, Adobe, and or FCP.

CubeAce wrote on 2/4/2022, 10:34 AM

@mojoaudioguru

While Magix is not in the habit or telling us what is missing in a new version it could be they haven't noticed it is missing. You are invited to leave comments or questions for them on this thread.

Ray.