VDL Premium 2020 funktioniert nicht/stürzt ab

alexander8 wrote on 8/12/2020, 4:15 AM

Hallo,

ich habe ein Update VDL Premium 2020 gekauft, damit ich vertikale videos im Format 9:16 exportieren kann.

Leider funktioniert das Programm nicht bzw. stürzt nach kurzer Zeit ohne jegliche Aktivität ab.

Hier die Fehlermeldung: http://www.toth.at/magix-screen-error.jpg

Ärgerlicherweise funktioniert jetzt auch mein VDL 2016 nicht mehr, es stürzt ohne Warnung beim Export größerer Videos (1 Stunde Länge, MP4 Full HD 30fps) ab. Unten in der Statusleiste steht dann "cpu: ms_ne_close_status"

Hardwarebeschleunigung ist aktiviert

Die Daten zu meinem PC:

Windows 10 Home 64Bit

Intel Core i7-7700 3.60GHz

RAM:16GB

NIVIDA GeForce GTX 1050Ti

 

Freue mich über Rat

Danke

Alex

 

Comments

emmrecs wrote on 8/12/2020, 5:39 AM

@alexander8

Google Translate:

Hello,

i bought an update VDL Premium 2020 so that i can export vertical videos in the format 9:16.

Unfortunately the program does not work or it crashes after a short while without any activity.

Here is the error message: http://www.toth.at/magix-screen-error.jpg

Annoyingly, my VDL 2016 no longer works either, it crashes without warning when exporting larger videos (1 hour length, MP4 Full HD 30fps). "Cpu: ms_ne_close_status" then appears at the bottom of the status bar

Hardware acceleration is activated

The data on my PC:

Windows 10 Home 64Bit

Intel Core i7-7700 3.60GHz

RAM: 16GB

NIVIDA GeForce GTX 1050Ti

 

I look forward to advice

thank you

Alex

Hi.

As you can see, you have posted to the English forum. Did you intent to do that?

The message you show is pointing to an error in the Intel Graphics module. Can you check that you have the latest drivers installed?

 

Google translate:

Hallo.

Wie Sie sehen können, haben Sie im englischen Forum gepostet. Wollten Sie das tun?

Die angezeigte Meldung weist auf einen Fehler im Intel Graphics-Modul hin. Können Sie überprüfen, ob Sie die neuesten Treiber installiert haben?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

alexander8 wrote on 8/12/2020, 5:56 AM

Hi Jeff,

thanks for your reply, I was not aware of writing in the english forum, anyway no problem.

Just checked, both the Intel and GeForce Drivers are the latest available.

Any other ideas?

Thanks

Alex

CubeAce wrote on 8/12/2020, 7:16 AM

@alexander8

Hi Alexander.

Can you tell us which Intel Processor Graphics driver (driver version 27.20.100.8476) you are running and the version of the updated driver please? So that we know which Intel driver is involved.

Ray.

Last changed by CubeAce on 8/12/2020, 7:17 AM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

alexander8 wrote on 8/12/2020, 3:10 PM

Hi,

it´s the version 23.20.16.4974 from 28 feb 2018

Regards

CubeAce wrote on 8/12/2020, 5:03 PM

@alexander8

Hi Alexander.

It looks like you need to update your graphics driver. You may be suffering the same problem as in this thread.

Please read it.

Search for driver updates and try to install manually.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

alexander8 wrote on 8/12/2020, 5:44 PM

Hi,

for the Nvidia I just have updated, when trying to install the Intel it says it´s not valid for my system and I need to check for the maufactorer´s website. I have a ASUS H170-PRO Mainboard but cannot find anything :-(

Alex

Scenestealer wrote on 8/12/2020, 5:54 PM

@alexander8

Is your system custom built?

Are you using the Intel updater or have you downloaded the driver from the Intel website > Support > Driver downloads page?

What is the build number of your Windows 10 installation?

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

CubeAce wrote on 8/12/2020, 6:59 PM

@alexander8

Hi.

I can't find your motherboard on the ASUS site either. There's a Q170 Pro or an H470 Pro but no H170 Pro that I can find.

Does it run the Asus AI suite 3 updater? What support CD did you get with the motherboard?

Ray.

Last changed by CubeAce on 8/12/2020, 7:00 PM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Scenestealer wrote on 8/12/2020, 7:24 PM

@alexander8

Hi

when trying to install the Intel it says it´s not valid for my system and I need to check for the maufactorer´s website.

This is because your system has customised OEM drivers.

Here are some instructions about updating errors with newer DCH drivers here -Error Message Appears When Installing Intel Graphics Driver 26.20.100.8141 or Newer : -https://www.intel.com/content/www/us/en/support/articles/000056629/graphics.html

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.