VPX 13 - No display of MP4

Jason-Rogers wrote on 6/25/2021, 2:41 PM

I just now updated my Video Pro X to version 13, and now when I import an mp4 file that was created by my camera, I can hear the audio, but all I see is a black screen. This same file was working fine before I updated.

I've also tried updating my display drivers and that doesn't help.

Thanks

I'm using Windows 10

Intel I7 8700

 

Comments

johnebaker wrote on 6/25/2021, 3:19 PM

@Jason-Rogers

Hi

If you have a Nvidia or AMD graphics card installed try changing the settings indicated in the image below to the graphics card you have installed.

You may have to try various combinations to suit you hardware. I ended up changing all 3 options above to my Nvidia card.

HTH

John EB
Forum Moderator

 

Last changed by johnebaker on 6/25/2021, 3:21 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jason-Rogers wrote on 6/26/2021, 12:08 PM

I do have an Nvidia card, but I've never used it. It's a 1050 Ti

I did try it to see if it would work, but unfortunately I'm getting the same results no matter what I try. If I import a mp4 file that I previously exported, it displays the video. It's not displaying video in files created directly out of the camera though. Which is obviously a problem..

Is there a way to go back to the previous version?

 

ericlnz wrote on 6/26/2021, 11:49 PM

Is there a way to go back to the previous version?

https://www.magix.info/us/forum/update-on-video-pro-x13-and-next-steps--1277417/