What my "error 84000fb4" was

siegbrunn wrote on 3/23/2022, 7:49 AM

Have just switched from Movie Edit Pro 2019 to Movie Studio 2022, (win 11) but the problems I had were the same. After 3 days of trying I was unable to successfully burn a DVD with menu. Tried an ISO, tried everything I could think of, such as taking the menus as I found them without trying to move or change anything but the BG. Nope.
Last night I left a DVD mixing down, hoping that in the night it would burn successfully. In the morning I found an error message (for the first time). Looking up this error number I found only one forum entry and that suggested it had to do with the menu structure. Gave it some more thought and recalled that I had used a background in the menu (as well as in the film as title background) from "elsewhere". I had a suspicion . This JPG for the BG was still in the Download folder where it had first landed as I found it in the internet. I had not moved it to somewhere near or in the project folder. I deleted all uses of this JPG in the film and menu - making a new and renamed copy of the JPG in the folder with the project file, deleting the JPG in the download folder, then putting the BG back in the film and menu.

I hope this at least helps someone who might have run into this problem. I would suggest that you study what you did with menu and if you made any changes. The menus seem to be VERY sensitive. There could be other causes as well, but maybe this can help.

Comments

johnebaker wrote on 3/23/2022, 11:05 AM

@siegbrunn

Thanks for the feedback.

Did the original filename have any disallowed characters eg (), & etc?

John EB
Forum Moderator

siegbrunn wrote on 3/23/2022, 11:29 AM

Hi there John! No just an endless row of numbers
.ffra2-1.fna.fbcdn.net/v/t1.18169-9/10421535-removed to protect privacy-aJKG0PlQvXayfA&oe=625FF09D

I've removed a couple of letters so it can't be identified, but is there something there I should have removed at the start?

johnebaker wrote on 3/23/2022, 2:46 PM

@siegbrunn

The filename is not valid for an image file, it looks more like a URL link to the file, the image filename is in there and I have removed part of its name, to maintain privacy, as this looks like the image has been downloaded from facebook.

John EB

siegbrunn wrote on 3/24/2022, 4:59 AM

It's actually a fine arts website, nicht FB. But anyway, as far as I can see there's nothing in the name that would have given Magix a stroke. Right?

CubeAce wrote on 3/24/2022, 6:10 AM

@siegbrunn @johnebaker

What John is trying to say is the file 'name' is a web address and not an image file extension. It's possible the file resides on that web page and not your computer.

If it is an image file extension it should end with .png or.jpg or bmp or similar.

If there is no such extension then the program does not know how to read the encoding. Give it a wrong extension and the file will corrupt and spew nonsense. I suppose it is possible although I don't know how that the image is being taken from the web page each time. That would at least explain why the system keeps losing where it is but seems improbable.

Personally I'm surprised the file loads at all.

Ray.

AAProds wrote on 3/24/2022, 6:50 AM

@siegbrunn

It's not clear to me how you actually obtained the file. Can we have a link to the website?

I would open the webpage and then right-click on the image and do a "Save Image As..." or similar. If the Save dialogue says it's a JPG or PNG, you're good to go. Give it a name you'll remember and save it on your computer, then use it in your project.

Some images are saved as AVIF, which MEP can't open (here, at least). In this case, as well as others that you have trouble with downloading the actual image, you can do a Print Screen and save it in Paint or use another screenshot/screen-snipping program (Windows Snipping tool is in Windows Accessories) and use that in your project.

johnebaker wrote on 3/24/2022, 7:13 AM

@AAProds

Hi Alwyn

The file name as published by Siegbrunn was (modified due to privacy concerns)

Removed source name.ffra2-1.fna.fbcdn.net/v/t1.18169-9/10421535longsequence of characters/numbers.jpg followed by more URL data

I believe the link to the image, on the Artistic web site, was pointing to the image which was on a Facebook server - fbcdn.net - where fbcdn = Facebook Content Delivery Network.

Siegbrunn removed the source site identification for privacy reasons and should remain so.

@siegbrunn

Did you use the method Alwyn has suggested to save the image from the Artistic website, or was there a download link to the image?

John EB

siegbrunn wrote on 3/24/2022, 2:03 PM

I see it, I see it! I was doing a Google search for landscape images. I saw one I liked and it was large enough for my purposes and I saved it from the GOOGLE search. Normally I do know to save with a name I give the picture, but this time (for two different pictures actually) saving through the Google search, I think I got the URL address instead, (that mountain of numbers)

I think that then it was just as
@CubeAce said. The file had no extension other than a URL address.and the program just couldn't handle it.
And you're right, I don't know how it loaded at all. Even for the DVDs that were screwed up, I occasionally got a flick of the picture where I used it in the menu. But then it usually shut down immediately & completely..
Thank you all for your information, guys. I might get on top of all this before I'm 80.
Karen

Scenestealer wrote on 3/25/2022, 4:07 PM

@CubeAce @johnebaker @siegbrunn

Hi All

Didn't we decide that MEP can only handle files with a certain length ie. number of characters? Ray I think you put me on to this.

Edit: I think it was actually that it can't handle certain symbols?

Peter

CubeAce wrote on 3/25/2022, 5:12 PM

@Scenestealer

Hi Peter.

As far as I'm aware those are Microsoft limitations not a Magix enforced one but the programs have to obey Microsoft extensions to recognise file types. I think it was a loading address problem limiting the amount and type of permissible characters, and over time the amount of characters has increased but not types.

I am thinking back over the dim and distant, so could be wrong.

Ray.