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CubeAce wrote on 1/7/2021, 1:41 AM

@Jose-James

Hi Jose, and welcome to the user to user forums.

You have re-installed the program and tried to use the automated system to generate an activation code for the HEVC codec.

It doesn't work for the HEVC codec.

You have to get into contact with Magix using the email address they sent you to either activate that codec in the first instance or the email they sent you to activate your copy of Movie Edit pro with your initial order number using either email address.

Ray.

Last changed by CubeAce on 1/7/2021, 2:43 AM, changed a total of 1 times.

 

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johnebaker wrote on 1/7/2021, 4:48 AM

@Jose-James

Hi

. . . . when try to activate my codec sends me a 0 for activation code . . . .

Is the a re-install or an upgrade from an older version of Movie Edit Pro (MEP) or are you trying to activate a codec for an older version of the program?

What is the version number of MEP as found under Help, About

Which codec are you trying to activate?

John EB
Forum Moderator

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Jose-James wrote on 1/7/2021, 7:30 PM

HEVC Codec

MEP 2021



 

johnebaker wrote on 1/8/2021, 7:12 AM

@Jose-James

Hi

. . . . when try to activate my codec sends me a 0 for activation code . . . .

Do you mean:

  1. when you ordered the activation code, the email you received did not contain the code that starts HEVCIC- followed by 5 sets of 5 numbers

    or
     
  2. when you enter the code you get an Error - 0 message?

Assuming you have the activation code, then close Movie Edit Pro. Right click the program shortcut and select Run as Administrator then try registering again.

If this does not work turn off your Antivirus and then try to activate the codec.

Please let us know if either of the above work.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.