Will not install completely

Samantha-Baker wrote on 12/11/2020, 1:09 PM

I have just purchased Video Edit Pro and have tried to download (install and uninstall) several times, restarted, everything... and I cannot open the software. I get a message to enter my SN and it says Error 14. Then when I try to click the shortcut to open it says it cannot be found on my computer and there's an error. I have no idea what to do and need to use this program soon. If I cannot, I need a reimbursement.

Comments

johnebaker wrote on 12/11/2020, 1:26 PM

@Samantha-Baker

Hi and welcome to the forum

. . . .  I get a message to enter my SN and it says Error 14 . . . .

This means that you're putting a valid MAGIX serial number into the wrong MAGIX product or version/edition.

If you bought directly from Magix then the email you received after purchase will tell you which program you bought, the serial number and have a link to the download.

You have posted in the Video Pro X forum, however the program name you have quoted - Video Edit Pro is not the correct name for any of the video editing programs - the main ones are Movie Edit Pro, Video Pro X and Vegas Pro.

Check what you have purchased and what you have downloaded are the same program.

If you have purchased Vegas Pro then this program has its own forum - see here.

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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