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Photostoryon 3/12/2012
Photostory CD & DV Collage effect not applying
Found the answer myself clicking around in the program. It appears that not all of the "Effects" and option are download with the main program installer. To make PhotoStory fully functional you have to click on "Free Updates" in the Help menu and download/install multiply files to make PhotoStory fully functional. You would think these steps would be part of the initial setup instructions. If they were I believe it would help new users get started without all the fustration directed at Magix. Then again Magix would not be able to sell their Premium E-mail Support. Magix simply nneds to add a line to their documentation stating this function is not initially installedt and needs to be downloaded and install thru the Help Menu. Oh, and don't e-mail support@magix.com. All you get is an e-mail stating you should not e-mail support@magix.com. You need to pay for a support reference number first to include in the e-mail subject line before they will respond. Kind of a catch-22, can't contact support to request support until you contact support and request (pay for) support. I'll really need the software before I purchase from Magix again.
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Photostoryon 3/8/2012
Getting started: MAGIX Photo Story
Looking at the dates on these comments and the same negative comments version after version I am sorry I purchased this software. It is obvious that Magix is not responsive to it's current customers needs and therefore new costumers should not be surprised at the lack of helpful documentation and product support. I'm starting to doubt whether the software actually function as advertised. Not a bad business model as long as you don't expect return customers.
mwebb
Offline, Last login 3/12/2012, Member since 3/8/2012