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  • Off topic
    160 answers, most recent Yesterday
    RE: Magix support has not responded to support tickets for months
    @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
  • Movie Studio
    22 answers, most recent on 1/7/2026
    RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
    @AAProds Hi Al, Just to make sure, I am using version: 1.0.59.0 of Magix Capture. Is yours the same? John, not correct. Magix will record audio. I think that we established when it first came out, that the new Screen Capture Mode in Magix Capture
  • Off topic
    160 answers, most recent Yesterday
    RE: Magix support has not responded to support tickets for months
    Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of
  • Movie Studio
    12 answers, most recent on 12/22/2025
    RE: SPLIT WHILE PLAYING WITH LETTER T
    @Aamer-Bader Hi, Regrett to have bought magix 2026 - i had magix 2023 and had the option of cutting on the fly or on the go I don't know why you would want to put cuts on the fly. I can only presume that you would then have to go back and delete the
  • Movie Studio
    11 answers, most recent on 3/22/2026
    Cleaning a really poor quality video
    Greetings, I've been asked to try and clean a video on a CD given to me by my brother. It's of his friend Ron who made a living recreating the ancient Worcestershire woodland practices. AVI (MJPEG) - progressive - 320x240 - Note the horizontal 1
  • Off topic
    160 answers, most recent Yesterday
    RE: Magix support has not responded to support tickets for months
    Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online
  • SOUND FORGE
    31 answers, most recent on 4/17/2026
    RE: Sound Forge alternatives
    Here is a link to the Vegas forum where a Vegas developer discusses how/why Magix dropped all support for Sound Forge, Acid and other products. The forum moderator hid my initial comment and asked me to provide a direct link. Since it is in a
  • Movie Studio
    One answer, on 2/22/2026
    RE: M0vie Stadio 2026 Platinum
    @takashi-kawaguchi Google translate:   フォーラムへようこそ。 発生している問題の診断にあたり、以下の情報をご提供いただく必要があります。 Windows のバージョンやプログラムのバージョンなど、お使いのコンピュータシステムの仕様について、こちらのトピック https://www.magix.info/us/forum/please-do-the-following-before-posting-your-question--621831/
  • Movie Studio
    4 answers, most recent on 4/30/2026
    RE: Premium Content
    @M-J-S Hi, What email address was the "voucher" sent to? It is in the email that you received with the purchase of Video Deluxe, that contains the serial number for VDL, and a link to download VDL and its manual. Scroll down, the Coupon code should
  • Music Maker
    7 answers, most recent on 12/16/2025
    RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
    @Jerry-Nixon Hi, There are instructions that came in the email with your purchase and serial number. I suggest that you click on the links and read the instructions, reproduced below. Also, scroll down your email and look at everything else that you
  • Movie Studio
    11 answers, most recent on 1/12/2026
    RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
    @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
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