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M-J-S wrote on 4/28/2026, 3:03 PM

I recently purchased and upgraded to Video Deluxe Premium 2026. I paid extra for this version because of the "Exclusive" add-ons. Where are the proDAD VitaScene V5 Pro effects suite with over 1,700 powerful effects and filters located? What email address was the "voucher" sent to? How can I access the over 1 million royalty free video and audio assets?
I have three separate emails addresses registered with Magix. Two of those are no longer valid. I've tried to consolidate into one profile with one valid email but the Magix system won't let me do that. It says the email address is already in use. I attempted to submit a support request, but no luck. I get the message "The support request could not be saved". Any help would be appreciated!

Comments

johnebaker wrote on 4/28/2026, 3:55 PM

@M-J-S

Hi

. . . . Where are the proDAD VitaScene V5 Pro effects suite . . . .

If you have not installed Vitascene the download and serial number are available as shown below.

Also see this topic.

. . . . I have three separate emails addresses registered with Magix . . . .

You have to email Magix at infoservice@magix.net asking them to merge the old email addresses into your current address

John EB
Forum Moderator

VPX 17, Video deluxe 2026, and earlier versions MEP 2015 and 2016, Music Maker Premium 2026.

PC - running Windows 11 25H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 25H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

M-J-S wrote on 4/29/2026, 8:55 AM

I don't have any effects in the media pool showing the download icon. Video Deluxe Premium 2026 appears virtually identical to version 2025 with the exception of the somewhat buried AI features.

I sent Magix a request to merge my email addresses. We'll see what happens.

browj2 wrote on 4/29/2026, 3:21 PM

@M-J-S

Hi,

What email address was the "voucher" sent to?

It is in the email that you received with the purchase of Video Deluxe, that contains the serial number for VDL, and a link to download VDL and its manual. Scroll down, the Coupon code should be there.

I don't have any effects in the media pool showing the download icon

As shown in the image by John EB, it's under Effects. Scroll down to Extra effects and expand it.

...with over 1,700 powerful effects and filters located?

These are most likely in the Media Pool under the Templates tab. Open everything and scroll down.

How can I access the over 1 million royalty free video and audio assets?

These are under the MAGIX Hub tab in the Media Pool. You have to log in using the valid Magix account - email address (username) and password.

Then click on Stock Media.

The number of downloads is limited; you can see your limits by clicking on My profile in the hub.

I have three separate emails addresses registered with Magix. Two of those are no longer valid. I've tried to consolidate into one profile with one valid email but the Magix system won't let me do that.

Good luck with that. Having 3 separate email addresses means that you have 3 separate accounts, meaning that you are 3 different people.

For you and anyone else reading this. You should never create new accounts just because you want to change your email address. For the life of me, I don't know why anyone would think that creating a new account is somehow going to change the existing account that has a different user name, but there seems to be many people who think that. Like most sites, your email address is your user name. Your products, including their serial numbers, are registered to that user name (email address) and you access your account using that user name (email address) and a password. If you forget your password, you can reset it, but like every other site out there, you will get a message sent to your registered email address allowing you to reset your password. If your email address no longer works, then you won't be able to reset your forgotten password or access your account.

If at some time, you no longer want to use that email address for whatever reason, you have to go into the website concerned using the current user name (email address) and password, and change the email address there. Doing so in your account now binds all of your Magix software to the changed email address and your access to your account will use the new email address as the user name.

Note that going into any account by using the email/username registered to that account, has nothing to do with whether or not the email account itself actually still exists. So long as you have that email address (username) and password for the account, you can get in to change the email address to a new one. The account doesn't check to see if the email address itself still works when you use it to log in; it's just text.

Creating a new account with a different email address gives you a new account. Do not expect that your products that are in a different account are somehow going to magically show up there, they won't. Do not expect your products to work if you try to install them with a user name (email address) different from the one they are registered to.

If you try to activate software with an email address to which it is not registered, you will get Error -24, "which means the email address provided when activating does not match the email address that was provided when previously activating.  To resolve this issue, you may log into your account on magix.com and update the email address to reflect the current email address you are providing.  After doing this your new email address can be used to log in and activate the application."

So, bottom line. Do not create multiple accounts. Just update the one you have.

John CB

John C.B.

VideoPro X(17U); Video Deluxe 2026 Plus, Movie Studio 2025 Platinum; PhotoStory Deluxe 2026; Music Maker 2026 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 11 Pro 24H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB, 12TB, 14TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

johnebaker wrote on 4/30/2026, 5:17 AM

@M-J-S

Hi

In addition to @browj2's comment regarding email addresses.

Once you have created a user account with, email address 1 , then create a new accounts with email address 2 and 3 , you cannot create or change account email address 1 to email address 2 or 3. You will get a warning stating that the email address is already in use.

Only Magix can correct the issue of having multiple accounts.

. . . . proDAD VitaScene V5 Pro effects suite with over 1,700 powerful effects and filters located? . . . .

See the video clip below, do note this is accessed from the Effects tab. Double click opens the categories and also applies an effect.

John EB

VPX 17, Video deluxe 2026, and earlier versions MEP 2015 and 2016, Music Maker Premium 2026.

PC - running Windows 11 25H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 25H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.