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@Andrew-Goode First, since this is essentially the same question as you asked in your other thread, my initial response was to consider hiding it and asking that all responses and further postings were made there. However, I do accept you are asking

SOUND FORGE

2 answers, most recent on 5/6/2026

SF Audio Studio 10 won't finish install.

I got a new computer and have had one hell of a time trying to get SF reinstalled in this new system. I've only today found out about the whole Sony to Magix swap, but was under the impression my software would still work. I tried installing as a

Off topic

163 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

For what it's worth, this is what I suspect is going on: In a comment above, Tom stated that there are support staff - but that staff might have been just Tom. It is possible that for software development and updates he might have been contracting

Music Maker

2 answers, most recent on 2/11/2026

RE: I Need To Enhance MP3 Audio Files From LPs

@Oka I have a bunch of MP3 audio files after converting my LPs, First, you need to remember that, even at the highest bit rate, .mp3 is a compressed format and some, often fine detail of the original will always be removed by the compression process

Movie Studio

6 answers, most recent on 2/7/2026

RE: Background app from Magix

@me_again Hi Andy . . . . actually Firebird SQL Server - Magix Edition version 2.1.32.0) installed 17 July 2022, presumably with MEP 2022 . . . . Definitely not from MEP 2022, as @browj2 has commented this was dropped when MEP 2015 was released,

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527, @emmrecs Hi From your image it looks like you have this option missing, this may be due to an issue with one of the language translation files. Try resetting the program back to its default settings, File, Settings, Default

Video Pro X

No answers, created on 2/3/2026

VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!

Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@johnebaker, “import.mp4” is only stock content material. Here is another source video example with a GOP of 24: https://app.box.com/s/6jy1jhs1lc9ijp9aqozodl8zbl8yux6f (imported.mp4) If you export it using the MPEG-4 H.264 default preset “MP4 FullHD

SOUND FORGE

4 answers, most recent on 2/1/2026

RE: Extraction de pistes CD

Bonjour, Merci d'abord pour la réponse. Ce faisant, le message lu précédemment a bien disparu et l'icône de lancement est désormais ornée d'un blason de couleur jaune et bleu. L'anomalie a cependant été déplacée puisque la sollicitation de

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@AAProds, @CubeAce Hi Al, Ray . . . . trying to install the program on too many computers and that I had to deactivate one of them. I had the same, the good thing is you do not have to shutdown the program to log in to your account, the dialog takes

Movie Studio

4 answers, most recent on 6/7/2026

RE: MAGIX Video deluxe 2026 Premium - My first voice over is the pits

@spuddy13 Hi Brian, I think that yours should be the best question of the year! Ever wonder what all of those audio type people are doing in films? Watch the credits for voice-over artists, recording engineer/soundman, cleaning/sound improvement

Music Maker

6 answers, most recent on 4/3/2026

RE: Wont start

@David-Pook Hi Did you try a full Restart, not Shutdown, of the computer? If this does not work then. . . . . So i uninstalled it, re-installed it and still it wont start. . . . This can compound the issue you are having unless you did a full

ACID

No answers, created on 3/16/2026

acid suite 11 wont start. "temp file full"

Hi, would really appreciate some help fixing this. pretty sure it's one of those "update issues". windows specific. Last update reset a lot of my personal information. I had to re-register my copy of Acid, but it wont start now. it keeps giving me

Movie Studio

14 answers, most recent on 3/19/2026

RE: Separating Audio Tracks Video deluxe 2026 premium

I need both of my audio tracks to have their own tracks. I'm trying to eliminate the need of swapping between my audio tracks constantly. @browj2 As you say 'We aren't sure what the OP has'.Reading this thread everybody has jumped to the conclusion

SOUND FORGE

7 answers, most recent on 3/12/2026

RX VST Plugin Issues

My iZotope RX 10 VST plugins suddenly stopped working. I was using the de-noiser. Made it too strong and hit undo, then when I try to open the plugin to try again, it no longer opens. No error or anything. All other iZotope plugins work and every

Off topic

163 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help

Movie Studio

4 answers, most recent on 2/26/2026

RE: [Closed] Video deluxe 2026 Plus

@bruce-m Hello Bruce, it would have been ideal to start a new topic so others will easily spot your question. All you need to do is locate your image in the media pool and then drag it down onto the timeline below your video and title (as you are

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

Yeah $99 seems to be the price for SFACL4 but it is on Ebay for $90. Yes, but is there a future for ACL? I was incontact with a folk recording seller in Canada who used some of the features of ACL to create CDs that he legitimately marketed to folk

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@emmrecs @browj2 Hi Jeff, John I installed the trial version of PS 2026 on a clean Windows Virtual machine, it includes all 59 Movement templates which are not in the extra content downloads, the Movie , Slideshow and Disc templates etc are limited

SOUND FORGE

8 answers, most recent on 4/21/2026

Play head disappearing in SF18 Pro

Occasionally, when I launch SF 18 Pro, the play head disappears. If I quit SF and re-open it, it's still gone. Nothing short of a PC reboot seems to solve it and I don't want to do that every time I want to use SF (I keep my PC in sleep mode when

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

Sadly, I tried this. Didn't work. Removed all the files / folders and the registry keys. No luck. For fun, I removed 2026 and went back to 2025. Same issue. Clearly, there's some software conflict with an otherwise stable, happy Windows 11 install.

ACID

One answer, on 1/21/2026

RE: ACID PRO 11 Waves L2 and Ozone can not open

@JOHN-CHEN1085 We're currently discussing the same problem in another topic. Please try the steps here: 1. Install Sound Forge Pro 18 or Music Maker 2026 (install the free trial version in case you don't own a full version) 2. Go to Local Disk C: