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Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with

Movie Studio

One answer, on 1/23/2026

[Closed] Unable to Register - Problem

I have owned product Sony Movie Studio Platinum Suite 12.0 for several years and swear by it. It has been a great product. Recently my older computer needed to be replaced and this product was installed into this newer computer. (windows 11) I was

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

@johnebaker Sorry Did PM John and send him the link

Movie Studio

2 answers, most recent on 4/16/2026

RE: No audio heard

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics,

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@CubeAce Hi Ray, If you have a soldering iron, there is no reason you can't wire a mono mic across a stereo jack or whatever connection you are using. If you don't have a soldering iron there are stereo to mono audio connectors you can buy to put

Other products

One answer, on 5/15/2026

RE: Unlimited Loops on Magix music 2025

@zionism Some users reported that it helps to disable the activation of the program via the Help menu and to reactivate it.

Music Maker

2 answers, most recent on 3/15/2026

RE: I installed Music Maker 2014 in new computer.

@TERRY-BEACH Maybe try to uninstall and then reinstall the software. Or try Windows 7 Compatibility Mode.

SOUND FORGE

5 answers, most recent on 6/16/2026

RE: Software will not load on my new computer (Windows 11)

@Justin-Brummer Thanks! Fault Module Name: mgxasio4_x64.dll Yes, the crash is still caused by the old Magix Low Latency driver. If you have already removed it from the Windows Registry and it still doesn't work, make sure to restart your computer

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@me_again Hi Andy. @James-Fleming6483 has already stated he is using Stereo Mix but the Mic input must also be enabled to enable Stereo Mix to be used, and yes your image may well be the same as mine and Al's. 😉 Ray.

Movie Studio

2 answers, most recent on 1/11/2026

RE: Reactivation problems

I have already done that and still get the same message

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

hi @WhyB, If you just recently purchased Sound Forge18, BorisFX will likely give you Sound Forge 2026, which is what they are currently doing with Vegas 23 purchases. If your interested, contact BorisFX support. Acoustica looks nice, but I dread

Photostory

19 answers, most recent on 6/14/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

Hi again. Well, that seemed to do the trick. I disabled my security/firewall, then reinstalled SF, re-enabled security and launched SF thru 'Run as Administrator' tab. So far it's working like a charm. I am having no issues at all. I thank you for

Music Maker

8 answers, most recent on 12/30/2025

RE: Soundpool problem

@Tony-Kovac Hi, Have you used Music Maker before? In your image, I see one Soundpool that says Download. Did you download and install it? You show the image of the Store - that is not where you use Soundpools. Did you download and install everything

Movie Studio

One answer, on 5/3/2026

[Closed] Time in seconds

I have Win11 and Movie Studio 15 and I wanted to know how I can see how long my video is on the TimeLine? I know I can have the TimeLine Display the time in seconds. So I have the marker go to the end but I still would not know exactly. Is there a

Movie Studio

2 answers, most recent on 2/14/2026

RE: Audio problem with Magix MEP 2015 plus

Thanks, Ray. That confirms what I thought. I'll export as WMV and then I can convert to AC-3 using third-party software. I'll probably move away from Blu-ray anyway (old tech now!) and store files on my Media PC. The only surround format my Denon AV

Samplitude

One answer, on 4/8/2026

RE: level meters are frozen. they read peak and then hold. HOW TO UNFREEZE

@guitar53 Have you tried to restart your computer? Please select the Restart option and not the Shut down option.

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all

Movie Studio

4 answers, most recent on 4/30/2026

RE: Premium Content

@M-J-S Hi, What email address was the "voucher" sent to? It is in the email that you received with the purchase of Video Deluxe, that contains the serial number for VDL, and a link to download VDL and its manual. Scroll down, the Coupon code should

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood Like mentioned before, you need to make sure that the Focusrite ASIO driver is selected in the Music Maker program settings.. If you click on the Advanced button next to the driver selection you'll open the Focusrite ASIO control

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

Yes, I have done that. Have also uninstalled and reinstalled it, but I don’t think they have included these templates.

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

It's 11 days later and the issue is still there. Great work magix. You got your money instantly...