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John EB and SP; Thank you both for the suggestions,which I have trried. Unfortunately, nothing has worked. What is more dissapointing than the software not working is Magix's lack of support and hiding behind bots that close cases without any

ACID

3 answers, most recent on 1/1/2026

Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home

Happy new Year everyone. I need the original ExpressFX Reverb DLL that ACID Pro 8.0.12 (Build 26) normally installs via DLM. On my fresh Windows 11 Home 25h2 installation, the DLM fails to initialize, and therefore the ExpressFX Reverb plugin is not

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@RealymanLP WIll we also get a fix for older versions? I use Video Deluxe Premium 2024 and didn't got any fix. I very much doubt it, sorry! VdL 2024 is now two full versions behind the latest release so it is considered a Legacy product. JeffForum

Off topic

162 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

but as a normal forum user, I cannot tag him or send him a private message to ask for help. His account doesn't appear on the tag list and there is no button for a private message. It seems like you're able to do this as a moderator? @SP. My

Off topic

162 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 I feel this is going around in circles, I have stated what you should know and that it is now in the hands of Magix. We Moderators cannot twist their arm or make any demands, the full power and future of Magix lies within the

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley You can use IMGBurn to analyse a blank disk: put it in the drive, wait a few moments, then in IMGBurn, choose Mode>Verify. You can see the disk model number in the MID section: Also, I've found my connector doohicky so I can run my

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com. I did send these email accounts a message with the question of how and

SOUND FORGE

One answer, on 1/15/2026

VU monitoring of record levels while muting monitoring of recording

I record audio in Sound Forge 17 using an XLR mic connected to a Focusrite preamp. I recently upgraded from a much older Windows 7 PC and was using a much older version (6.0b) of Sound Forge.In the older version of Sound Forge, I could easily choose

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

@Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are

Off topic

5 answers, most recent on 2/22/2026

RE: please do not send me the every day messages of offers anymore! Thanks

I receive my daily Magix messages by email. Maybe Peter is the same as he doesn't say.

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Rick, I don't have VPX 17 but what I do do these days (as burners become less plentiful and OSs advance) is burn to an ISO first, check that it plays OK in VLC Player, then burn it to disk using IMGBurn. That will help isolate where the

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

According to my previous tests, the jerky Nvidia H.264 output also occurs with default presets and different source material, as well as different frame rates. I still believe that this is a problem caused by or related to the .316 update. As far as

SOUND FORGE

2 answers, most recent on 5/12/2026

Recording

RecordingDuring the recording process, it suddenly stops and SOUND FORGE Audio Cleaning freezes. I mean, the program doesn't respond to commands. This happens every time I open the program and try to record. SOUND FORGE Audio Cleaning Lab

Video Pro X

4 answers, most recent on 4/19/2026

RE: Video Pro X16 zoom missing

@MovieEditorr Yes, the rocket scientists in charge decided that we didn't need the dedicated zoom control. I miss it too.

Music Maker

10 answers, most recent on 12/16/2025

RE: [Closed] MMM Crashes/Freezes at every start

For me, Music Maker freezes were caused by OneDrive. I prohibited OneDrive from asking if files should be deleted. Each time the OneDrive keep/delete files requester came up, Music Maker froze. The only way out was via Task Manager. After that, I

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

not sure about the program issue bit I need help too and keep getting 'The support request could not be saved'

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

Nothing MAGIX advised to do worked. I just want to re-activate some of my older versions of AudCleLab.

Off topic

162 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

Thanks Stephen for your efforts. At least we know the issue. I'll b patient for now lol.

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

Thanks @vdl-user-v19, the times I've looked at Magix support and found nothing about it. Is this a new link? An interesting thought, I still receive 5 or 6 emails a week from Magix offering me products that I either don't want or don't need. For

Movie Studio

10 answers, most recent on 4/26/2026

RE: Video Deluxe 2026

@Skyline_UK Hi . . . . I had to make my own jpg of a coloured rectangle and then import it . . . . I make my own if I want rounded corners, or other shapes that are not in the set that come with Movie Edit Pro, Movie Studio, Video Deluxe and Video

Audio Cleaning Lab

5 answers, most recent on 3/4/2026

RE: Download fails for Audio Cleaning Lab MX

@Martin-Sauser Hi, I suggest that you try out Sound Forge Audio Cleaning Lab 4 first and review the problems that I have indicated in the following video. These problems don't cause much more than an annoyance. SpectraLayers Elements has to be used

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of

Movie Studio

5 answers, most recent on 4/18/2026

LOSS OF OF PLAY BACK BAR.

Can anyone advise please. There are two items: How to recover the playback bar during when creating the video. When I open the video, there is no progress/play button. How to unlock the audio track and the video track. They are both joined