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The AVI output uses a lossless compressed codec by default. I have videos in the standard US format 23.976 (24000/1001) But on output I can only coerce it to (23976/1000) which causes problems when matching videos after using other programs on the

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

That picture is from Photostory 2023. I have the effects that you are showing, but I don't need to use the rotation ones for what I do, and the other ones are all zooming out not in.

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@Marc-Goder Hi Marc . . . . Who has already rendered in AVCHD 1920 x 1080p ??? . . . . Correction: Since the update - no problems with AVCHD interlaced for BluRay disc - 17 movies of varying length no issues with any of them, 2 BD discs of the 17

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@Tom_Sp @Ryan-Sch @SP. @Cristopher-Dolores @sizzle09 @Williams-Michael @johnebaker Hi Thank you Tom for messaging me and responding to this thread, your assistance in said matter is highly appreciated. Stephen Forum Moderator Thank you for looking

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@vdl-user-v19 @Marc-Goder Sorry, I should have mentioned that before. I just updated to the current NVidia driver 591.86 and the problem remains for H264.

Music Maker

8 answers, most recent on 12/30/2025

RE: Soundpool problem

Finally accepted the coupon code. It kept telling me it had been used but tonight it went through and everything is open. Thanks for the help.

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@johnebaker @me_again @CubeAce @vdl-user-v19 John, You nailed it. I exported the song (an MP4 H264 and AAC) to WAV (ironically using VDL) then used that WAV with my footage and it came out perfectly with the 3060. It would appear that Magix is

Off topic

7 answers, most recent on 6/8/2026

RE: [Closed] Magix canceled my subscription after accepting my payment.

@Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything.

Video Pro X

3 answers, most recent on 3/27/2026

Program Settings irritations

I recently upgraded from Pro X 15 to Pro X 17 on my Windows 11 machine and there are a couple subtle program issues that are irritating. 1 - File Open or Ctrl Q now opens a splash screen instead of going directly to a Windows Explorer dialog. The

Video Pro X

7 answers, most recent on 6/4/2026

Annoying popup

I have just re-installed Video Pro X16 22.0.1.270. On opening and closing it sends me some advertising popup which is of no interest whatsoever to me. How do I stop it?

Movie Studio

4 answers, most recent on 1/12/2026

RE: cannot register

@leon-Shargel Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions: Where did you buy the

SOUND FORGE

8 answers, most recent on 3/31/2026

RE: Wave Hammer - Sound Forge 18

@Joseph-Carvalho I read a comment here years ago from a user who got a response from the technical support and apparently this behavior is by design. I think this was changed around Sound Forge 15?

Movie Studio

6 answers, most recent on 2/7/2026

RE: Background app from Magix

@me_again Hi Andy . . . . actually Firebird SQL Server - Magix Edition version 2.1.32.0) installed 17 July 2022, presumably with MEP 2022 . . . . Definitely not from MEP 2022, as @browj2 has commented this was dropped when MEP 2015 was released,

Movie Studio

One answer, on 2/22/2026

RE: [Closed] I need my serial number!

@Yusuf-AlSanad Go to your Magix account https://www.magix.com/us/support/my-service-center/. Hopefully under My products you will find your MSP13 and its serial number. There were two releases of MSP13 - the original Sony Creative Software one and a

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the

Movie Studio

One answer, on 1/17/2026

RE: [Closed] Another complaint for NVIDIA & MAGIX ruining Vegas Pro 22

@OTBW Please read this pinned post and follow the advice given there. However, it is now widely acknowledged this is NOT a problem created by Magix, or indeed by the manufacturers of a number of video editing products which have been similarly

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB

Rescue Your Videotapes!

7 answers, most recent on 12/19/2025

RE: Lines in digitized VHS

I doubt that it is the digitiser. You'll notice the yellow banding in the sky; that will be caused either by poor tape quality or the VCR, so I think the lines are probably caused by the same issue. I just tried another VCR by Samsung and the

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, Wrt my last comment: I have just checked: my previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457. Very similar. The old computer runs Photostory 2025 with no issues.

Movie Studio

2 answers, most recent on 2/14/2026

Audio problem with Magix MEP 2015 plus

I have lots of footage using HD camera with 5.1 surround sound in AC-3 format. I used to edit this with no problems, until I got a new PC with Window 11 and reinstalled MEP 2015. When I try to load this footage to the timeline it says I need a free

SOUND FORGE

5 answers, most recent on 12/17/2025

RE: Use of 'Record Output'

@Kent-Birge Are you using a dedicated sound card or just the computer's built-in audio device? Open the Windows sound settings. To do this, hold down the Windows key and press R. In the Run dialog box, type mmsys.cpl and press Enter. The Sound

Photostory

One answer, on 2/19/2026

RE: Photostory deluxe 2026

Bonjour. To remove the audio, in either Timeline or Storyboard mode, right click the video object and select Audio and Waveform display, Remove audio object. Google translate: Pour supprimer l'audio, en mode Montage ou Storyboard, cliquez avec le