• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick . . . . You must have an old copy of Bilbo's (PC) specs . . . . I do not have any copy of your system specs, I am referring to the information that is currently in your Signature as shown below:- From the log file, it looks like
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @AAProds, @browj2, @CubeAce, @me_again Hi Everyone, There is a forum wide issue with uploading images and media, Magix administrators have been informed. It may take a few days to fix. John EB
• Off topic

  160 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. The last time I looked, they said they fixed the issue with
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  @rob1200 HI . . . . RTX version is 591.59 . . . . As there is no mention of a fix for the issues encountered with the 591.44 driver issue I would suggest you roll back to driver version 581.80. Are the UHD 770 drivers up to date, the latest version
• SOUND FORGE

  One answer, on 5/8/2026

  SF 18 - Plug in chainer weirdness
  I am applying a plug-in chain, and the first 60 seconds of the file become blank (no signal) and then the signal picks up after. I've never had this issue before. Plugins involved are REQ 6 (Waves), LA-2A Silver comp (UA), Capitol Chambers (UA),
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert @Tom_Sp Hi Tom Can you look into users issue please as there is obvious evidence of said payment and invoice. I know this will not be dealt with till next week due to the holidays. Happy Easter 🥚 Stephen Forum Moderator
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  "Windows Resource Protection did not find any integrity violations." Still same issue after following these commands. I also updated my windows to see if that would change anything (It didnot). I used to have 2022 premium model that I have recently
• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  @S-H8086 Hi Thanks for the feedback. . . . . I blame upload/download on Google . . . . If the images are in Google Photos this may be the cause of the EXIF info being corrupted, there have been many incidences of it causing EXIF issues. John EB
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood Hi . . . . Forum is a pain in the neck. It's not uploading screenshot. . . . Magix are aware of the forum issue with uploading images and video and are working on it. John EBForum Moderator
• Off topic

  160 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @johnebaker Hi Tom Do you have any updates for the users why support is causing said issues and closing tickets prematurely? The a.i bots are definitely not functioning properly or communicating with Magix staff? Stephen Forum Moderator
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest
• Movie Studio

  4 answers, most recent on 1/12/2026

  RE: cannot register
  @leon-Shargel Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions: Where did you buy the
• ACID

  7 answers, most recent on 4/25/2026

  RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Thanks! Now I'm not entirely sure it's ACID 11 that's the issue. I opened Reaper and couldn't find any of the Waves plugins. I contacted Waves too so I'll try to figure this out. I'm not great at tech stuff at all and I'm not sure if I can revert
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  @clement5 The reason for the comparison is that the YUV default output results in wrong output, and only the uncompressed AVI or other formats are correct. Then why use it? There are plenty of other lossless compressed formats you can use. This
• Video Pro X

  3 answers, most recent on 3/17/2026

  add-ons
  Hi, I've encountered some issues and uninstalled and reinstalled MAGIX Video Pro X17. Unfortunately, when I try to reinstall the proDAD add-ons, it says they're already installed. How can I fix the problem of reinstalling the add-ons?
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  Was it from YouTube? If so, There was a discussion about Magix Vegas music copyright issues on the Vegas audio forum.
• SOUND FORGE

  8 answers, most recent on 2/25/2026

  RE: Sound Forge Audio Studio works incorrect with VST3 plugins
  Hi @tolkachovaa, all versions of SF-16 and 17 had issues with third-party VST 2 and 3 plug-ins.. Some were addressed in SF Pro 18 but as you are probably aware, there is no SF Audio Studio 18 version, nor do I expect there will be. I usually use
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB Thank goodness for that, although its not affecting me in a huge way an acknowledgement is
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @Gid So I opened MediaInfo to see it's properties & my MediaInfo will open one of those OSV's. Interesting. I normally "open" MediaInfo using the right-click context menu. It doesn't show up for OSVs. But if I open the program and the use
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @paulsweigert Try changing the extension to "MP4" I did that to a Osmo file I found on the internet and VDL 2026 opened it with no issue. It's a vanilla HEVC with AAC audio. MediaInfo won't read OSVs, but it will read the file when it's changed to
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  The first version under Boris FX is still hi-DPI incompatible! I always used the SF shortcut's 'Properties> Compatibility> High DPI settings', This has been commented on a few times on this forum. Search for those posts. That said, hopefully
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  @randy-flemming, @martin-Dewsnap Hi There have been issues with logging in to the forum and software logins, over the weekend. At the time of posting this comment, the forum login appears to be fixed, however software logins, eg Magix Hub and Store
• Video Pro X

  One answer, on 12/16/2025

  [Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update
  Hello I own a permanent license for VEGAS Pro 16 (VEGAS Pro 16.0). After a recent Windows update, the program no longer opens. It freezes at the “Creating windows…” loading bar and never progresses. System details: • Device: HP OMEN 15-ce0xx •
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable