Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Paul-Scott Paul, it would have been better to start a new thread as your crashing probably isn't related to the first post. Anyway, a search for "ntdll.ll" in the forum search revealed

Movie Studio

3 answers, most recent on 2/17/2026

RE: .MVD Problem

@Turkana Hi If you final 'product' is creating a DVD/BD disc, and you want each 'Part' to be individually playable, with or without Chapters, see this tutorial. If you are wanting to create a new video file or files Once you have all the individual

Video Pro X

One answer, on 4/19/2026

Activation confirmations

Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue Good to

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

Traditionally SF has allowed to click ahead a ways in the waveform, then stop the waveform from playing and it starts where that new click is set. Hard to explain Seasons Greetings @jim-atkinson, These settings may cause the behavior:"Options>

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

got it fixed. My big problem now is that i have trouble with another clicking item. Traditionally all My SFs have allowed to click ahead a ways in the waveform, then stop the waveform from playing and it starts where that new click is set. Now when

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still

Off topic

162 answers, most recent 6 hours ago

RE: Magix support has not responded to support tickets for months

@PATIENT-X In Outlook, when I click on New or Reply to an email, in the body, I see "Press Alt+i to draft with Copilot." I have a friend with a business who has his email set up using ChatGPT that uses his company information and previous

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, Thanks for your advice. Mine is not a "Local Account'. I have quitted OneDrive temporarily. Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program. Only when I tried to either

Photostory

2 answers, most recent on 4/8/2026

RE: Difficulty finding a tutorial to animate pictures in slideshow

Thank you for responding, John. Sorry for delay -- I was under the gun to complete the slideshow for a Celebration of Life and I figured it out trial and error. I am used to working with Premiere Pro and have done special effects for many years.

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@Williams-Michael @Ryan-Sch @Cristopher-Dolores @SP. @johnebaker Hi All I have started contacting Magix employees to bring this issue to their attention and pass onto the relevant department. As Moderator I have had no response from support for the

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

@AAProdsMy quoted price, on Amazon, if you get a top systemSkytech Gaming Legacy 4 Gaming PC, AMD Ryzen 7 9850X3D 4.7GHz, NVIDIA RTX 5090 32GB VRAM, X670 Board, 2TB Gen4 NVMe SSD, 32GB DDR5 RAM 6000, 1000W Gold ATX 3 PSU, 420 ARGB AIO, WI-FI 5,

Off topic

162 answers, most recent 6 hours ago

RE: Magix support has not responded to support tickets for months

Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

@DesertSweeper I guess the software will still work over the next couple of years. How often there will be updates needs to be seen, maybe once a year a new version and then a bugfix update in the middle of its lifetime. It was the same back when

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 Can't the files be read because the CD is scratched? Or is just incompatible with your new computer? Sound Forge Pro 18 is not the latest version of Audio Cleaning Lab. Only the name is similar. Audio Cleaning Lab was a special version of

SOUND FORGE

3 answers, most recent on 3/23/2026

RE: What alternatives to Sound Forge exist?

Alternatives to Sound Forge were recently discussed in this recent topic:https://www.magix.info/us/forum/sound-forge-alternatives--1351077/#ca2000332 My alternate is to use an earlier version of Sound Forge that works with the specific plug-in

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@AAProds Hi Al John CB beat me to it. @ImTerribleAtThis clearly has a new install. I like you, and John CB, have the upgrade path:- . . . . Are these mandatory? . . . . For the LUTCamera and LUTEffect, well you could throw everything into one

Music Maker

2 answers, most recent on 12/29/2025

RE: Which Soundpools are included in MM2026 Ultimate

@Tony-Kovac Your post here has been hidden since it has nothing to do with the question which @Eusebio-Rufian-Zilbermann asked! Please do not hijack another user's thread by creating a post which has nothing to do with the original question but

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

There is a new Sound Forge forum on Boris FX as well. Not much activity there though.https://forum.borisfx.com/c/sound-forge/57 I do not know if there are plans to eliminate the Magix SF forum. The 'Vegas Creative Software' (Magix) forum is gone..

Off topic

162 answers, most recent 6 hours ago

RE: Magix support has not responded to support tickets for months

@Michael-McNeil Hi I did create a pinned post for all to see of BorisFx taking over new ownership of said software packages here. As @SP. has stated this is a user to user forum, there is no support here. As per Community Rules please be reminded to

Movie Studio

One answer, on 5/8/2026

[Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription

Hello :D My VEGAS 365 subscription was cancelled because I unfortunately missed the payment notifications after changing my debit/credit card. I previously had a 2-year agreement/subscription. I would now like to purchase the same type of

Movie Edit Now

5 answers, most recent on 3/28/2026

RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

@Walter-Amaral A sua publicação neste tópico foi ocultada por ser irrelevante para a pergunta original. Por favor, não desvie o assunto do tópico de outro utilizador desta forma. Em vez disso, crie um novo tópico, especificando claramente sobre que

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

So exhausted from this. SF 15 stopped working. I finally was able to download a test copy of the only SoundForge they have available for testing (18pro). It worked. I thought, this indicates that SF15 no longer works on windows 11 so I'll upgrade.I

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily