Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

About the map to a product code or product key code a product key that comes I think it was online and the 7:15 up come with it it keeps asking me for eight serial number where do I find the serial number for

Music Maker

3 answers, most recent on 4/3/2026

RE: Installation Gets Stuck

@allita99 You can update the Windows recovery images with the command DISM.exe /Online /Cleanup-image /Restorehealth and then try sfc /scannow again. Also try restarting your computer computer via the Restart option (do not only use the Shut down

Audio Cleaning Lab

One answer, on 1/23/2026

RE: Compatible with Windows 11?

@Roger-Goss Why do you need to change your computer? Simply because Microsoft ceases support of Windows 10? I think it will still run fine for years and there you can still use Audio Cleaning Lab 2017. Even if you a get new device for security

Movie Studio

8 answers, most recent on 3/13/2026

[Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

I have Video Deluxe Plus (2026)...However when I've gone to Extra Effects | Plug-Ins=I get a dialogue box saying "A video effects plug-in could not be found".Then it goes on to say that this is probably because no plug-ins are installed.When I have

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

I have just done a google search to find out who is hosting Magix, and found this: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services, replacing their legacy, in-house hosting, which was permanently shut

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

I purchased Sound Forge Pro 18 at Walmart Online. The voucher code does not work on Magix website. I've emailed twice with no response other than the ticket was generated. The website says 2-4 days for a response, but it's been over 10 days. I want

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

i haven't changed my email in seven years and I still have to re-sign in, re-register, reload the whole thing every single time I open it, usually after it crashes. 2019 took me far, but this is all but useless. I don't want to do ANYTHING online

ACID

6 answers, most recent on 3/26/2026

RE: Acid Pro 10 metronome volume

@FetusK Hi Please do not post multiple times on the same topic, 2 later posts have been hidden. This is a user to user forum not Magix Support. A response time to a post or comment will depend on a user who has experience of any issue you are having

ACID

16 answers, most recent on 4/27/2026

[Solved] ntdll.dll - ACID doesn’t start

For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

Samplitude

2 answers, most recent on 5/19/2026

ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.

CUSTOMER ORDER removed by Moderator ORDER removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi . . . . As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services . . . . This is completely off topic and relates to the Web Hosting services that Magix and Xara provided for users of

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has

Movie Edit Now

8 answers, most recent on 2/11/2026

RE: magix movie edit pro mx

@ali-ahmad Hi . . . . magix pro 17 plus . . . try to update online for the one time activation function but comes up already registered-error code-24 . . . . Do you mean Movie Edit Pro 17 released in 2010, or Movie Edit Pro 2017? Was the software

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

I should point out specifically what is popping up. It is a grey box that says 'welcome' in the top left. It shows the serial number as well as my email address login. The yellow prompt box says 'activate and register immediately online'. I believe

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

@Endre-Nagy I believe they only add one license manually, otherwise it would take them too long to add everything for thousands of users. The license is only there so that you can buy a price reduced upgrade to the newest Boris FX version. Without a

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

Greetings all, It's official! MS2025 is now officially abandoned, forsaken, cast out, discarded and other synonyms for forgotten. To paraphrase the hit parade song "I'm a Believer" by The Monkees, a well known beat combo of the 1960s -

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

@Dustin-McClinton @John-Woodford7724 As you can see from several posts in this forum, the servers have been offline for the past few days. I'm not sure if they're all back online now. You could try to click on the button to clean up the in-app-store

SOUND FORGE

8 answers, most recent on 4/21/2026

RE: Play head disappearing in SF18 Pro

@Paul-Fegan Another idea, you could try to check Windows system files for corruptions and repair them. For this, open the command prompt as administrator and type DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. This downloads

Movie Studio

15 answers, most recent on 6/9/2026

RE: Video Deluxe 2026 Plus

@AAM Thanks for the Windows version. Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update. To check your system, close all running programs then:- Hold down the Windows Key and press XSelect - Terminal (Admin)

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

@ed-malone Welcome to the Magix user to user forums. First, please do not post ENTIRELY IN UPPER CASE LETTERS! Forum etiquette defines that as SHOUTING and so is liable to have other users ignore your posts. When you reinstalled MMM (which version

Audio Cleaning Lab

One answer, on 3/28/2026

Cannot install Magix Audio Cleanic 2014

Hello, I own MAGIX Audio Cleanic 2014 and I am trying to reinstall it on my current PC. However, the installer downloaded from my MAGIX account is an online setup tool, and it always stops during the download process. It seems unable to retrieve the

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online

Movie Studio

10 answers, most recent on 4/26/2026

RE: Video Deluxe 2026

The 'online help' leads to a rather poor web site page where nothing I search for produces any useful results. For that matter even ChatGPT can't find what I'm looking for! All I want to know is how to put a coloured frame behind a simple title.