• Movie Studio

  6 answers, most recent on 2/1/2026

  Video Deluxe 2026 Could Not Find a Part of the Program
  Team: I get an error message on program start: "Could not find a part of the program. Please install the program again." The problem is that I've already done a clean install of the program. While the program does load after this, any attempt to
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  I had this happen with experimenting (different install structures) with pointing content downloads to external drive for various editions (should be fine as Magix does this natively on C in the /videocontent location.... and if I try and uninstall
• Other products

  One answer, on 1/24/2026

  photomanager deluxe crashing
  After changing from trial to purchased version, photomanager is crashing when I ask for search for faces. I did unistall/reinstall. Message I get says previous search is still saving....then app closes. I am using Windows 11. Message from Visual C++
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: My Audiostudio16 all of a sudden failed to record.
  Thanks rraud, I'll try your suggestions. I sent the error msg attached to Magix, but haven't heard back yet. And I can't do the 'File> Reset' tool because program won't launch. I'll try your other options. .
• Music Maker

  One answer, on 1/28/2026

  I had purchased the Magix Music Maker 2026 and never got the code
  Never got the activation code in my email. Had PayPal contact them to see what was happening to the no activation code. 5 days later got the code and was able to activate this product. Then PayPal never got an answer from them and gave me a refund.
• Movie Studio

  One answer, on 1/23/2026

  [Closed] Unable to Register - Problem
  I have owned product Sony Movie Studio Platinum Suite 12.0 for several years and swear by it. It has been a great product. Recently my older computer needed to be replaced and this product was installed into this newer computer. (windows 11) I was
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  @raquii You could try two things. Firstly, hold CTRL and SHIFT and double click on Acid to start the program. Keep holding CTRL and SHIFT until a small window appears that will all you to reset the program settings. Do this and then check if Acid
• Photostory

  16 answers, most recent on 2/9/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the
• Photostory

  16 answers, most recent on 2/9/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Photostory

  16 answers, most recent on 2/9/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my