• Other products

  2 answers, most recent on 8/11/2026

  RE: Support response ??
  Thank for your reply. The reason for my inquiry was that I have bought a video grabber software from them and in the software I needed to down load an encoder to be able to save the files in MP4 format. When I tried to download the program reply
• Video Pro X

  8 answers, most recent on 8/8/2026

  How can I tell if I have Video Pro X17 Standard or Ultimate?
  I mistakenly purchased the upgrade prior to the actual program due to daily prompts that the upgrade was on sale. I tried submitting a help request twice today with a .jpg screenshot of my version and s/n info and an error occurred - support request
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  @Ronald-Amberger HI We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and
• Video Pro X

  4 answers, most recent on 8/23/2026

  help request 4th failure to complete form submittal
  Video Pro X17 Version 23.0.1.318 (UDP3) UG code 8488 KA1 Windows 11 Pro, Ryzen 7 9800X3D, 64 GB RAM, audio and Radeon GPU are both motherboard-integrated Hello: I have tried a 4th time to submit a help request starting at this
• Video Pro X

  24 answers, most recent 17 hours ago

  RE: Video Pro X16 cannot succesfully write to DVD-DL discs
  @rickduley The "official" process to be able to write D/L discs using ImgBurn can be found at https://forum.imgburn.com/topic/1780-how-to-write-dvd-video-files-directly-to-double-layer-media-using-imgburn/ The specific error message you are seeing
• Music Maker

  52 answers, most recent on 8/15/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP.Today I installed MM 2026 Premium again to see if it works. It did not at all.Still haven't heard back from Magix; no surprise here.Here is the complete troubleshooting summarised: This is the complete and detailed technical dossier documenting
• Music Maker

  52 answers, most recent on 8/15/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @peter1968 Ok, that service is disabled. Are there also other services called MIDI Service or MIDI2 Service? If yes, then disable those as well. Here is the final, comprehensive summary containing every single action, code override, system tool,