• Music Maker

  4 answers, most recent on 1/8/2026

  [Solved] Probleme saisie n° de serie
  Bonjour, j'avais Music Maker 2005; j'ai acheté la mise à jour 2025 ; j'ai bien reçu le mail avec le n° de série mais quand je le rentre pour lancer le logiciel, j'ai un message qui me dit que ce numéro ne correspond pas au produit acheté. Je n'en ai
• Movie Studio

  No answers, created on 4/2/2026

  Magix 2025 ou Magix 2026? J'ai souscrit à Magix 2026 et j'ai toujours
  J'ai souscrit à Magix 2026 et j'ai toujours Magix 2025 sur mon écran d'accueil. Dois-je ré-enregistrer Magix 2026?
• Music Maker

  One answer, on 5/31/2026

  Do we have an AI program like ACE or Suno music maker or arrangeger?
  That would be great to have AI in our arsenal. Thanks
• Movie Studio

  6 answers, most recent on 8/29/2025

  [Solved] transfert de Movie Studio Platinum 16 à Movie Studio 2025
  J'ai changé mon PC et je suis maintenant sous Windows 11. J'ai plusieurs projets que je n'ai pas encore convertis en vidéo et j'ai aussi un projet commencé sous Platinum16 que je voudrais bien compléter avec Studio 2025, comment faire? Est-ce mieux
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Music Maker

  3 answers, most recent on 12/5/2025

  AI voice changer?
  Is there an AI voice changer, such as SoundID VoiceAI, that works with Music Maker 2026 Premium?
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• Rescue Your Videotapes!

  4 answers, most recent on 4/10/2026

  je n'ai pas recç mon numéro de serie pour enregistrer mon logiciel
  Bonjour   Je me permets de revenir de nouveau vers vous car je n'ai pas reçu de réponse à ma question déposée il y a une semaine sur votre site assistance. Je ne peux utiliser le logiciel car je n'ai pas reçu le numéro de série il n'est indiqué nul
• Other products

  2 answers, most recent on 3/17/2026

  RE: Magix audio studio 2005
  Ça me refait la Même chose, j'ai été obligé de faire une réinstalation  
• Photostory

  One answer, on 2/19/2026

  Photostory deluxe 2026
  Depuis que j'ai installé Photostory deluxe 2026 version 25.1.316 sur windows 11, je ne suis plus capable de dissosier le son d'une vidéo que j'ai inclus dans le montage. si j'essaie d'effacer le son, la video s'efface aussi même après avoir essayé
• Movie Studio

  2 answers, most recent on 11/24/2025

  téléchargement video deluxe 2013 impossible
  Bonjour à tous, Lorsque je vais sur mon compte Magix, dans mes produits, j'ai accès au téléchargement des logiciels que j'ai acheté. Or j'ai du changer d'ordinateur portable et maintenant le logiciel téléchargé tourne et se ferme automatiquement
• Movie Studio

  2 answers, most recent on 3/24/2026

  AI Speech to Text Not Working - Program Crashes
  I am using Magix Video Deluxe 2026 and - though I have used it successfully before - I can no longer get AI Speech to Text to work. It doesn't recognize that I am logged in. I have clicked "Login" and completed the process. I have logged out of the
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  I asked AI. It told me to rename the configuration file to _old and then restart the program. IT worked. :)
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  But they didn't and I'm wondering who I can contact other than Ai because I did everything Ai told me to do and after a few messages he took me back to the beginning.
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  @me_again @AAProds @johnebaker Hi, Have any of you had problems exporting with any of these AI effects as a major part of your video? I'm using VPX17. I have an 8 minute project with AI Sharpen on on much of the footage. Actually, the footage is
• Movie Studio

  10 answers, most recent on 12/13/2025

  RE: 2025 products with Travel Maps
  Thanks to all who responded. I tried tech support and only got a AI response. Oh well...
• Movie Studio

  2 answers, most recent on 1/20/2026

  VIDEO A MODIFIER AVEC LA FONCTION "Effets - couleur, contraste .....
  J'utilise MAGIX depuis une vingtaine d'années, et là je viens d'installer MAGIX 2026. Or, j'ai un gros soucis, dès que je veux aller dans les "effets", j'ai comme un blocage du PC pendant 2 à 4 minutes pour accéder à la fonctionnalité souhaitée
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X Hi Stephen, Yes, and they probably used AI to make the replies.😁 John CB
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: [Solved] Problem activating Sound Forge 9 using new method
  @rick-a You definitely need support to merge both accounts into one. I recommend you open a new ticket and ask them that you want to merge your old Sony login with your current Magix login. Hopefully the AI bot will then inform some human support
• Other products

  6 answers, most recent on 12/5/2025

  RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio
  @Santana HI Google AI and many other similar AI 'helpers' tend to suffer from hallucinations on what is possible, never rely 100% on the results they give you. Upgrading a product must be for the same family of products. Vegas and Acid Pro are two
• Photostory

  2 answers, most recent on 12/4/2025

  Not getting support only getting Ai
  I have always used Photostory But Now I can't use my Photostory 2025 I am not getting any personal help only AI when I ask questions . I had to get windows 11 and a New computer so My old Photo story couldn't so on it , so I purchased Photostory
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I am in the same boat. Pay Pal charged, no code or download received. Ai bot responses , promises to contact human representative, then silence.
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  @david-again Yes, I noticed the same! Weird. The only editing differences I can see are for Platinum, you don't get the Boris FX effects package and only Stereo Audio editing (as opposed to multichannel). The BIG difference (the way of the world,
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  Surely MAGIX, now having been made known of a problem, can go through the closed support tickets since whenevever they implemented the AI answer-bot feature and see what the last response to an inquiry was and recognize they never had a human