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Good morning. I still have no website, although I can see files sitting on the OVH server. I'm trying to upload a screenshot but all I get is an error message at the moment. Have tried a png and a jpg version but both giving error message. What am I

Movie Studio

14 answers, most recent on 11/15/2025

RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

@stephen-logsdon Thanks for the additional Reliability Monitor screenshots. BUT these show no evidence of any app failure (there's a complete absence of any red Xs for the past four days!) I notice the second image does suggest that VdL has been

SOUND FORGE

3 answers, most recent on 1/20/2026

My Audiostudio16 all of a sudden failed to record.

My Audiostudio16 all of a sudden failed to record sound after clicking RECORD button. The timeline pointer would move down the timeline, but no sound was recorded; no modulation flux as pointer progressed down timeline window. So I updated to newer

Music Maker

7 answers, most recent on 12/16/2025

RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did

I have Unlimited and was reissued serial numbers for several applications including Premium. Unlimited adds the loops for 1 year. There is a coupon code for that which is accessed through the music store. I did not get the coupon code for Creators

Other products

No answers, created on 12/10/2025

PhotoManager Deluxe - Editing/Deleting photos on NAS

Hello, I have just purchased PM Deluxe after using the free trial. Although making progress on categorising my 8000+ photos (!), I am having an issue with editing or deleting photos from within the programme - the photos are stored on a Synology NAS

Music Maker

2 answers, most recent on 12/29/2025

RE: Which Soundpools are included in MM2026 Ultimate

@Tony-Kovac Your post here has been hidden since it has nothing to do with the question which @Eusebio-Rufian-Zilbermann asked! Please do not hijack another user's thread by creating a post which has nothing to do with the original question but

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

I've been having this issue since yesterday after I updated my Intel Drivers. It was working absolutely fine before the driver updates but now I'm unable to get it to launch at all. I've tried basically everything, rolling back driver updates, clean

Movie Studio

3 answers, most recent on 9/5/2025

[Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error

Other products

One answer, on 6/16/2025

[Closed] trying to download the learning models for Vegas 22

I have Vegas 22 on my computer. I am trying to download the learning models for Vegas 22 but I get an error message stating" there are no compatible products on my computer." Any idea why this would happen and how to fix it? Thanks! Dell XPS windows

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@AAProds Hi Al I currently don't have access to those files at the moment, my PC is offline for a few days. Will let you know as soon I can put something together for you. @jak.willis Hi Jak The full error message I believe

Video Pro X

2 answers, most recent on 11/16/2025

[Closed] Vegas Pro version 22.

Hi, I don't visit this site often so I don't know if I'm un the good past section for my version of Vegas or Vegas itself? I'll hope for the best. I had to reinstall my version because the Preview pane and tool boxes were always missing after

Off topic

40 answers, most recent on 1/26/2026

[Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

SOUND FORGE

8 answers, most recent on 2/25/2026

RE: Sound Forge Audio Studio works incorrect with VST3 plugins

I have just checked both SF Pro 18 and SFAS 17 with the scan files from SF Pro.My conclusions are as follows.My old SFAS 14 worked better with VST3 plugins than the new versions of SF. I found the same errors. Also, some of the plugins that worked

SOUND FORGE

3 answers, most recent on 7/16/2025

RE: Used Pro12 for years. Now get license error message and can't save

I, too, use SoundForge Pro 12 as an audio book narrator. This morning I found the same error message as did Terry -- "There is no license to use this software," and couldn't save the file I was working on. I will try your suggested workaround and

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

@johnebaker Hi John EB, Thanks for testing this. I noticed last night that I had not pressed on the Comment button for my last comment. Here are the error messages that I have had: My last test didn't work giving me the above error. I then

Off topic

8 answers, most recent on 10/17/2025

RE: serial number at purchase

@jesse-b Error 24 usually appears if you try to enter an e-mail address which is not the e-mail address of your Magix customer account. But rarely this can also happen if you enter the correct e-mail address. In that case, please visit Magix.com and

Video Pro X

17 answers, most recent on 6/13/2025

RE: VPX 17 - project folder - transferring clip from list to timeline

@Can-Dive I repeated the operation with your workflow and the error (bug) is repeated, that is, you move the 2 clips with exactly the same sizes from the source monitor, and when you transfer them to the timeline with the arrow, the reported bug

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

Hi @Gra_Ham, .....Magix error message says: "The file format of '... filename.mkv' cannot be read"..... First of all, I'm sorry that you cannot provide the requested MediaInfo file that @CubeAce (Ray) is asking for. The fact that VDL2026 cannot

Audio Cleaning Lab

2 answers, most recent on 8/16/2025

RE: Error message when attempting to play back a music file

@srcb2 It could be that the software runs out of RAM. On Windows a 32 bit application can only use about 1.4 GB of RAM before it runs out. But I wouldn't be surprised if this is a generic error message and this is not really the cause of your

Video Pro X

9 answers, most recent on 12/10/2025

RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a

@JIM-MAXIM Hi . . . . It appears that the downloaded AI videos are causing a problem . . . . Looking at the error log data, I would agree with you that the issue is with the AI PNG files. Do the PNG images open in an image editor? Do the images have

ACID

3 answers, most recent on 6/24/2025

RE: Waves 15 Plugins not seen in Pro 11 Suite latest build

@CharlieTweaks In this topic someone changed the VST scanner exe files inside the program folder with newer ones from Sound Forge to get Izotope Neutron running. Apparently that worked. So you can try to install the trial version of Sound Forge 18

SOUND FORGE

3 answers, most recent on 10/24/2025

SF Pro 14 is erroneously looking for ARA Waves plug-ins

I use SF Pro 14 with Waves VST (v15) plug-ins. For some reason, SFP14 is now showing Waves ARA plug-ins under FX Favorites>Waves. Of course, since I have VST the plug-ins, selecting the ARA entries results in an error. I can't seem to fix this. I

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Hi. I have used the same email address, when I bought this Soundforge 17, and I have recieved all the emails from Magix, on the same email address. Still I get the faultcode error 24, when I try to open the program. I have never used any other email