• Movie Studio

  One answer, on 10/2/2025

  RE: no puedo visionar los ficheros .MOV en el Magix de luxe 2018
  @VICENTE-AHISGAVALDA Google translate:- Hola Necesitamos más información para diagnosticar el/los problema(s): Las especificaciones de tu sistema informático, incluyendo la versión de Windows y la versión del programa. Consulta este tema para saber
• Music Maker

  One answer, on 9/19/2025

  ''Únlimited Loops and Samples'' subscription (Update Payment Info)
  Magix 2026 Premium user. I had to cancel a credit card due to unauthorized charges made by a consumer. By doing so I could no longer be charged for my subscription for loops unlimited. How can I provide my updated credit card information, for my
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  @spuddy13 Hi Brian Check your system for update issues, see this tutorial and do steps 3 - 11. Has anything changed on the PC between working/not working, eg Windows or antivirus updates etc? John EBForum Moderator
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Yes, only a few users have commented on the issue so far.Nevertheless, I think that it is a general problem in the configuration mentioned (latest version of the 2026 Magix software with the latest Nvidia driver).Let's hope it gets patched soon.In
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  Omg, that's terrible news SP.... thanks for looking into this and sharing the info though... good to know. I was hoping and excited that they may buy ACID PRO also and breathe life into it... but this is not the kind of life and $$$ I had in mind
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael @SP. My understanding is we should be using the "game-ready" drivers. They are referred-to in this Support
• Other products

  One answer, on 10/1/2025

  RE: [Closed] Where is Vegas Pro specifically in the Forums-Not in drop down
  @Buystockinfun The answer to your question is: not in these forums! Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Samplitude

  One answer, on 11/21/2025

  Focusrite 18i20 gen 3
  Hello; I can not get outputs to monitors, Have tried with Samplitude settings and and thru Focusrite Control focusrite_control_3_26_0. Using Windows 10 Pro i9 processor. Need a step thru on Samplitude X8 and the focusrite 18i20 gen 3 Will provide
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Music Maker

  One answer, on 8/30/2025

  RE: existing midi files
  @Maurice-Fritze Hi See this comment re splitting the MIDI file into its separate channels, once you have done this you can manipulate them. HTH John EBForum Moderator
• SOUND FORGE

  One answer, on 10/22/2025

  RE: authentication code needed for sound forge 10 on windows 10
  @diego883 Please read https://www.vegascreativesoftware.info/us/forum/activation-of-sony-creative-software-era-applications--149297/ and follow the advice given there. Your software is too old to register and activate by the built-in method since
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Here is the FAQ at the bottom of the email I received from Boris FX. Sorry @SP. you beat me to it! The link for Magix.info and the new Samplitude Forum.
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  Hello @Can-Dive, You're welcome. For your information. All Magix Moderators are volunteers, who enjoy helping other people with their problems in their own free time, where possible. Have you ever read the community rules? If not, please see the
• Video Pro X

  9 answers, most recent on 1/20/2026

  RE: No output option at 100fps for 4k-100fps video
  Thanks for that info. I'll have to see if that WMV file can be re-compiled back to an .mp4 clip at 100 fps with AVC or HEVC codec with a different video editor without much loss of detail of a 4K video. But I have to wonder why VPX is not setup to
• Movie Studio

  2 answers, most recent on 7/14/2025

  RE: [Closed] Freezing in my projects (Program has stopped responding)
  @Ken-Decker Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Music Maker

  One answer, on 9/29/2025

  RE: software
  @peter-k2808 Do you mean you have to wait multiple seconds after each click for a response from the user interface? This is a known bug. You need to disable the text cursor indicator in the Windows Accessibility settings. Usually the software will
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch I have open tickets from October 2025. Since last summer Magix support was restructured and they barely respond now. In the past they usually responded quickly and solved problems. If you even don't get a response from RMEP, maybe we need
• Movie Studio

  3 answers, most recent on 7/3/2025

  RE: Need Authorization Code
  The community forums for VEGAS Pro you can find at https://vegascreativesoftware.info/.Beside that Version 10 is a bit old and I can imagine it may have problems running on Win11? We took over VEGAS Pro at Version 13 already 10yrs ago and made huge
• Movie Studio

  2 answers, most recent on 10/28/2025

  RE: [Closed] How to import a .avi or other movie file format into a project
  @John-Syers I'm glad you were able to find a solution to your problem but, for future reference, please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Movie Studio

  7 answers, most recent on 2/10/2026

  RE: [Closed] Movie Studio 2023 Premium stiil crash !!!
  @Paul-Scott Paul, it would have been better to start a new thread as your crashing probably isn't related to the first post. Anyway, a search for "ntdll.ll" in the forum search revealed