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@Ronald-King Hi . . . . MAGIX Project\Movie Studio 2025 Suite" is in my "OneDrive\Documents" folder. . . . . That is the Magix folder I referred to in item 2 not the installation location or Program Data folder and the solution is in the 3rd

Music Maker

13 answers, most recent on 10/21/2025

RE: 2024 2025 2026 none of them work and support are ignoring my tickets

not rude at all I have had many interactions over the years...

Movie Studio

11 answers, most recent on 3/22/2026

RE: Cleaning a really poor quality video

@me_again Hi Andy. What I'm seeing is horizontal bands of varying contrast of various widths which may have been caused by the original VCR used when the clip was first digitised. At least that is what it looks like to me. I have no idea how that

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

@Etienne-Verstuyf From where did you purchase the DVD? The fact that the serial key on the back of the DVD case and on the invoice is not accepted suggests you may have bought the product from a third-party seller I think. If so, it is the seller's

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@beck3157 Hi, Make sure that you are looking under fx and not templates. Have also uninstalled and reinstalled it, Do not do this unless instructed to do so as a last resort. The effects that you are looking for are installed with the additional

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 @PATIENT-X advised that Having an attitude to the Moderators gets you nowhere. I can only reiterate that, and remind you that, according to the Community rules (to be found in the footer of any forum page), especially #1 and #7,

Music Maker

7 answers, most recent on 3/29/2026

Loops unlimited will not load

Loops do not load in to programme at start up and get a error ServerError, Critical: Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable

SOUND FORGE

2 answers, most recent on 10/24/2025

RE: Plug-ins not working

What plug-in are you referring to? It may not support multi-channel.

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

mp3 or .wav doesn`t matter the program won`t open,not even as administrator ,this error prevents opening the program. should i reinstall the program to start fresh?

SOUND FORGE

One answer, on 1/15/2026

RE: HELP! i got charged for audio studio 17 upgrade but never got license

@erik-vargas Support is not very responsive. Try contacting the parent company of Magix at office@rmep.li or office@rmep.com

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

The lack of response to my tickets has given me valid reason to not want to purchase anything from Magix again. Support used to be really great. What has happened guys?

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Michael-McNeil Be aware, we are all users just like you and not support staff. Voucher codes must be entered here, in case you didn't try this already: https://www.magix.com/redeem

Movie Studio

One answer, on 1/17/2026

[Closed] Stopped working. Reinstalled and now won't take Activation code

Had for years Movie Studio Platinum. Used many times. New computer it was installed, but after one time it suddenly stopped. Even restarting computer did not fix so had to uninstall. In attempt to re-install it will take the S/N but authentication

Other products

6 answers, most recent on 11/11/2025

RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link

@fuss To my understanding Video Deluxe Premium is the software and it's identical in the Premium and Ultimate tier. Ultimate just has additional AI and Magix content stuff. But yes, currently support seems to be hard to reach and might not even

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

Video Pro X not Vegas sorry for the misunderstanding. Video Pro X 15

Movie Studio

3 answers, most recent on 5/13/2026

RE: Nvidia and VDL2026+

@me_again According to the interview with Video Aktiv, an update is not expected until autumn. Autumn begins on Wednesday, September 23, 2026 at 02:04 - Northern Hemisphere · Central European Time.

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

SP- that’s crazy and describes poor management and, as a result, a poorly supported product.Support is a value that must be considered. They obviously did not.

Movie Studio

2 answers, most recent on 5/23/2026

Crystal Ball Gazing

Now that Vegas is with BorisFX and Magix has confirmed future updates to VDL and ProX, I have some questions about Magix's future. 1) Has anybody seen any signs of improved support? 2) What will take the place of Vegas stabilization in VDL and ProX?

Music Maker

15 answers, most recent on 3/28/2026

RE: Music Maker update 32.1.0.17

@Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Also, my DVD writer is not Bluetooth capable so I can only do AVCHD or make MP4 files and burn them to disk