• Music Maker

  13 answers, most recent on 10/21/2025

  RE: 2024 2025 2026 none of them work and support are ignoring my tickets
  @pete-thomasQuote where are you Please remember these are user to user forums and answers are posted by users who feel they can help you as and when they visit. JeffForum Moderators sorry
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Hi . . . . an error message appears saying that it is not my product . . . . What is the full error message, a screenshot of the message would help. John EBForum Moderator
• SOUND FORGE

  No answers, created on 6/18/2025

  Sound forge 17
  Hello, when registering, in case of an incorrect reading, I specify the location of the error to 'K'. But when registering, this error line disappears. Thank, for helping
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Dear friends and especially Moderators at Magix.info forum side, As you may have heard already: See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen Yes, Vegas Pro, Acid, and
• SOUND FORGE

  7 answers, most recent on 1/31/2026

  RE: Can't save sound recordings from vinyl rsestoration tool as mp3
  No, I am just trying to get some help. Had a ticket with support. Never heard from them until they said the ticket had expired. It was a couple of weeks of waiting.
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, Computer specifications are now in my profile. Error message when attempting to install Magix Photostory deluxe 2025: Error in module "ntdll.dll" (Load address 0x0000FFA53180000) at address 0x0000FFA532E75CE (Exception 0xc0000005 "Access
• Movie Studio

  4 answers, most recent on 8/17/2025

  RE: Align other audio tabs to this track
  Thanks John, that's the situation. I have two cameras, one on the right, the other on the left, recording the same scene (a concert). Do you have a link to access the "Multicamera Editing" manual? Thanks for the help, best regards. Gérard
• Music Maker

  6 answers, most recent on 8/4/2025

  RE: Help
  Hi, I had to install my Music Maker on a new PC because the old PC got damaged. I cannot find the email with the activation number. can you please help thank you I have been sending emails since July 1st, they reply with a ticket number and they say
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @Bol Hi Rob. Yes but you also have an inboard Intel UHD 630 which also helps whether selected or not unless you have it disabled. Are you using the EVO SSD as your project drive? Ray.
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  since double-clicking doesn't work in 18 It does work.. sort of.. you just have to double-click really really fast. As I recall, this annoying issue started with SF-16 and was never addressed and adjusting the click speed in the OS settings does not
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Ok. I hope it stays that way. In that case we at least know that it might have something to do with the GPU drivers. This is helpful information for other users with a similar problem.
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  Prores has to be certified and licensed by Apple. So guessing there is some money involved in it. I'm sure that if Magix thought that it would help sales of VPX, it would happen. But in a consumer editor? Nah.
• Movie Studio

  One answer, on 4/17/2026

  Re-installing Magix video delux 2026
  Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux
• Samplitude

  5 answers, most recent on 7/11/2025

  Error installing ad-on pacakages
  Hello, I'm getting the error "Failed to open XML file, system error:-2147024786" When installin g Free ad)on packages as Accordeon, Vita Cunematic soundscapes and more. Can you pkease help me? Regards
• Movie Studio

  5 answers, most recent on 2/14/2026

  RE: [Closed] No My Products shown in my account
  So I have 14 platnuim and want to download it on my new computer. I have the serial number but its not in my products in my account, only 13. I keep telling support this but its like talking to a fence post. They can't understand. I tried to
• Movie Studio

  5 answers, most recent on 12/18/2025

  RE: Template/Basic Intro/Outro issue when inserting to video
  @Carl-Clark Hi . . . . How do I insert a Text Box for a caption in the Intro . . . . I assume you want to add another caption in addition to the 'text box', a Title object, that the Intros, and Outros have built in, is this correct? An example would
• Movie Studio

  8 answers, most recent on 10/10/2025

  RE: Video Deluxe 2026 Premium
  @philh77 In your latest post you mention an MP3 file. Did you mean that? If so, you are now asking a different question to your original post. Please keep each different question in a separate thread, in order that users attempting to help you can
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  Hello, some time ago I purchased this program, but it doesn't allow me to export Dolby Digital 5.1 audio from 6 independent WAV files. There simply isn't an option to export a file with this track during export. I think I need to activate it
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, I don't have VPX 17 but what I do do these days (as burners become less plentiful and OSs advance) is burn to an ISO first, check that it plays OK in VLC Player, then burn it to disk using IMGBurn. That will help isolate where the
• ACID

  6 answers, most recent on 8/8/2025

  RE: Error Saving
  @Peter-Post So, your loops and live tracks are also stored in a similar directory? Does it help if you run Acid as Administrator? To do this, right click on the Desktop icon or program icon and select the option in the right click menu.
• Video Pro X

  14 answers, most recent on 10/21/2025

  [Closed] Serial Number / Licenses
  I purchased two licenses, one worked for 30 days and I never got the other to work. I was sent a serial number but now it says serial number has already been used. Tried uninstalling and reinstalling but still getting error 24. Tryed on windows 10
• Off topic

  160 answers, most recent 12 hours ago

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error