• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @stephen-logsdon Hi Thanks for the heads-up on the above link, it is corrupt. The English version of the corrupt link is here. I would suggest you back up all the documents that are stored in OneDrive before turning it off and if you uninstall
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on
• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does
• Movie Studio

  5 answers, most recent on 7/4/2025

  RE: MXMPEG2 Error 0110: no media decoder found
  @Steve-Summerlin Steve, I think you've been gotcha'd by the "new" AV1 codec (the "MXMPEG2" in that message is a bit misleading). IIRC, MMS2023 unfortunately doesn't support AV1, but MMS 2024, 2025 and I assume VDL 2026 do support import and export
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• ACID

  6 answers, most recent on 9/25/2025

  Does Acid pro have a CHANCE!!.
  Does Acid pro have a CHANCE!!. Recently the owners of Acid Pro Magix sold off Samplitude, Sequoia and Music Studio. Here's the article.https://www.soundonsound.com/news/boris-fx-acquire-sequoia-samplitude-music-studio These three DAW's were really
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Hi @Gra_Ham, .....Magix error message says: "The file format of '... filename.mkv' cannot be read"..... First of all, I'm sorry that you cannot provide the requested MediaInfo file that @CubeAce (Ray) is asking for. The fact that VDL2026 cannot
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  @Bob-Bacle Hi . . . . Can I get a newer version that will work on my windows 10 computer . . . . Yes the current version, now called Video Deluxe, will run on Windows 10, however there are several caveats: Your computer meets, or preferably
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hi, Thank you for your prompt reply. Unfortunately, I first need to clarify the issue with my licence with the MAGIX technical support department.The last licence I purchased was [MEP 2021 - 20.0.1.80]. According to the rules, I was able to update
• Photostory

  2 answers, most recent on 2/8/2026

  RE: Photostory deluxe 2025
  @geoff222 Hi In addition to @David-Robinson5527 comment. Assuming the computer is running Windows 11, is OneDrive actively backing up your Documents folder to the cloud storage? To determine this, in Photostory select File, Settings, Program Paths
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @WarbirdVideos, Thanks for your feedback. In terms of editing the footage in Vegas Pro, Video deluxe or VPX, as @Reyfox indicated, the .insv file format created by the Insta360 camera, first needs to be processed by Inst360 Studio software to
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @SP. I was a alpha/beta tester for Pinnacle Studio, Videostudio Pro and Paintshop pro for over a decade, so have a lot of insight of what happened, especially with Pinnacle Studio where the PM was a good person. And while you don't need a computer
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  @Scott-Wright, @AAProds Hi Looking through the German section of the forum, this issue has been occurring randomly for seversl years. The solution is to uninstall and re-install the program, and remove all the fragments, files and folders and
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham @CubeAce @johnebaker @Bol @me_again I've snipped a portion of Graham's file and with his approval, put it up on Google Drive here: https://drive.google.com/file/d/1SaWwmALnC3vG1EwjVD3Vpz-OuWoWI8gF/view?usp=sharing Even after a Handbrake
• Movie Studio

  2 answers, most recent on 10/28/2025

  RE: error manager installer
  Hi. I am from Russia. In the context of the crisis, I was only able to buy VDL 22 plus. Apparently, these products have been purchased on the Russian market for a long time. Using a VPN, I was able to download the installer from magix.com. The
• Movie Studio

  5 answers, most recent on 7/4/2025

  RE: MXMPEG2 Error 0110: no media decoder found
  @Steve-Summerlin, @AAProds Hi Al, I think you are referring to this topic. which, AFAIK, still holds without the aforementioned LAV codec install. I would suggest you try the Microsoft AV1 decoder, here, before using the portable version of the LAV
• SOUND FORGE

  3 answers, most recent on 8/5/2025

  RE: soundforge 18, continous pay for usage
  @buddy-w Hi . . . . There was nothing in the ad about a limited number of characters . . . . As shown above, this is clearly stated on the SF 18 Functions page here. This equates to somewhere between 40 - 80 A4 pages of text (depending on font
• Movie Studio

  7 answers, most recent on 9/11/2025

  RE: Upgrade path from Movie Edit Pro Plus
  @FF22 Hi. I've just visited the Magix website and I can't find those buying links either. I have sent them a complaint with explanation via the pop-up box that comes up if you say you won't recommend that web page. Also at the top of each page
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  I didn't change my email address. In fact the account wasn't even working until I managed to use my old address and password to create a new account with Magix. Why that was effective I have no idea as the software is registered already. I just
• Movie Studio

  9 answers, most recent on 10/17/2025

  RE: can someone help me remove dog barking and a car racing up the street
  @spuddy13 Hi, Here is a link to another page in iZotope for cleaning up audio and removing background noise. Well worth reading. @Reyfox I got SpectraLayers Elements with SF Audio Cleaning Lab 4 for a very low cost. Unfortunately, the ARA plugin
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Some additional things you could try: Open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type DISM.exe /Online /Cleanup-image /Restorehealth