Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I upgraded to VPX17 "Ultimate" and installed it on my laptop along with all the extras that the ultimate comes along with. Things like ProDAD and NewBlue etc. I understand I can install the main application on two computers, but what about those

Movie Studio

2 answers, most recent on 10/20/2025

RE: Hi I bought the program in 2012 now this does not allow saving as mp4

@Timo-Nieminen You will see that the serial number has been removed from your post. This is because these are public, user to user forums and confidential data, like email addresses or serial numbers should never be posted here. Exactly which Magix

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

@Darlene-Lam You can change the language at the bottom of the page. Then you'll end up here https://www.magix.info/us/support/ There is also an official Vegas support forum at https://www.vegascreativesoftware.info/us/ but usually only Magix

SOUND FORGE

3 answers, most recent on 8/7/2025

RE: Sonic foundry WAS cool?

@robert-watson1528 Which version did you try to install? Sony shut the registration servers down, so activating old Sony versions isn't possible any longer. User accounts were transferred from Sony to Magix. This means that you can visit Magix.com

Other products

One answer, on 1/8/2026

RE: I keep getting Error Code 24 so can’t authenticate the product

@Jackie-Daniels Welcome to the Magix user to user forums. Where exactly did you purchase the software? From what you write I assume this may be from a previous owner? If so, that owner must advise Magix that he/she has sold the product to you and

Rescue Your Videotapes!

4 answers, most recent on 4/10/2026

RE: je n'ai pas recç mon numéro de serie pour enregistrer mon logiciel

@BRUNO-PACELAT Puisque votre article est encore dans sa boîte, veuillez consulter ce message d'assistance : https://www.magix.info/us/support/?question=349256&category=0&title=how-can-i-redeem-the-voucher-code-for-my-box-version. Il explique

SOUND FORGE

8 answers, most recent on 1/26/2026

RE: Non functioning Sound Forge / no response from support

@Rod-Devonshire No Magix staff is active here. We are just users like you. The only recommendation I can make is that you should make sure you send a reminder to your latest open ticket every two or three days, don't wait a week without doing

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

Hi @webfrit, You can deactivate the Boris plug-in by activating a video clip on the timeline and then going to Effects > BCC Key and Blend > BCC Chroma Key Studio. Double-click Apply Effect > License. You can now deactivate BCC Chrome Key

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

@webfrit With that additional information I'm going to reinforce my suggestion to contact BorisFX! It is (almost) always the manufacturer of the specific plugin/software who "controls" its activations, rather than the manufacturer within whose

Movie Studio

22 answers, most recent on 8/13/2025

Support and TICKETS

Can anyone tell me why I get no response from support when I issue a TICKET. I have sent them a number of tickets and emails over the past month regarding an activation problem with MAGIX Video Deluxe 2026 Premium and the add ons you get with the

Movie Studio

2 answers, most recent on 3/12/2026

[Closed] I have Video Deluxe Ultimate (2026) :: But ProDAD plug-ins won't work!

I have paid to upgrade to the the ultimate version of Magix Video (the ultimate version)...Purely for the ProDAD features, which Magix display as being included within this version.I have manually-activated each of these plug-ins\However whenever I

Video Easy

One answer, on 9/16/2025

Ultimate Deluxe Video Activation and License Number

Anglais Hello, I'm getting back to you regarding the upgrade I paid for on the evening of September 13th for 59.90 euros, for the ultimate deluxe video version. I still haven't received my order confirmation and order number in my email: Removed

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@johnebaker do you have both activation slots used, and/or recent updates/upgrades to Windows? John, yes, one for my desktop and one for my laptop. The update on my desktop threw up the error. There was a Windows update at the same time. Will check

Photostory

One answer, on 10/24/2025

RE: Activation code

@Kenneth-Satterthwaite Welcome to the Magix user to user forums. Check the disc carefully, including any case or packaging for a voucher code. Then go here, find the appropriate question "How can I redeem the voucher code for my box version?" and

Movie Studio

8 answers, most recent on 7/29/2025

RE: Text to Speech conversion

@Pete-Lowland Are you logged into the MAGIX Hub? At least for me, that is always a pre-requisite. Which edition of VDL 2026 did you buy? Did you register and activate it and then download any extra content which is available, via the Help menu? This

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

@jesse-b The steps you need to do were already mentioned by @CubeAce Please visit Magix.com and log into your customer account with your e-mail and password. Look under 'My Products' for registered software. If you want to change the e-mail you can

Movie Studio

3 answers, most recent on 7/24/2025

RE: can't register new computer

Hi!, Im sorry for the confusing, I was using Movie Studio 2023. i do have a serial key, but after installing software on my computer it requires an activation code. I'm trying to generate it from my magix account but i doesn't work. I have

SOUND FORGE

One answer, on 7/1/2025

RE: Sound Forge Audio Studio 17 won't reinstall on my Windows 11 computer

@Harold-Ash Hi A voucher code is one time use only. When you redeemed the code the first time, you will have received your serial number for product activation. The download and serial number will be available in your account, at magix.com, under My

Movie Studio

One answer, on 11/29/2025

RE: Remove second e-mail address & Activation, create a single Email?

@Richard-Lentz You can't activate it on another account. Only the support can remove a license from your account and transfer it to another account. You can try to contact support via infoservice@magix.net or the SUPPORT link at the top of this

Movie Studio

9 answers, most recent on 8/14/2025

MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains

Hi everyone, Yesterday I purchased MAGIX Video deluxe 2026 Premium (Permanent license - new purchase) with NewBlue Essentials 5 Ultimate and NewBlue Filters 5 Ultimate and installed it on my brand new laptop. I did all this through the official

Movie Studio

3 answers, most recent on 10/15/2025

RE: Movie Edit Pro 2015 Plus on Windows 11?

@david-again Hi Movie Edit Pro 2015 does work on Windows 11, however there are limitations after installing:- Importing video with Dolby Surround Sound, and exporting MP4 h.264 encoded video, with Dolby Surround Sound, are not supported due to

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

@Hanna-Auchynikava Loops Unlimited should still be available to you until April 2026. To my knowledge there is no 6-months-limit. Your coupon might not work because your subscription is still active until April. If this is the cause of the error,

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the