I can’t activate it! They tell me: “The coupon is invalid, please enter the correct number from the email.” But I’m not typing it manually, so there’s no chance of a mistake — I’m copying it directly from the email!And I cleared the cache as well!

@Hanna-Auchynikava Where are you trying to enter it? I assume you might need to select the Loops Unlimited from the in-app-store and enter the coupon code before checkout.

Alternatively, you could try to visit https://producerplanet.com/us/article/loops-unlimited-10248/ and log in with your Magix customer e-mail address and password. Make sure it's the same account you have registered Music Maker to! Buy the Loops Unlimited annual pack and before payment click on the redeem link and enter your coupon code there.

Be aware, if this works the subscription might auto-renew itself for the full price if you don't cancel it at the latest one month before it runs out.

I can’t enter anything here at all :(

Like this. But nothing works.

@Hanna-Auchynikava Then it's already activated. So far, so good. What happens if you try to load a Loops Unlimited pack, for example the Beat Invasion from your screenshot? Do you get an error message?

These loops are fine, they are downloaded.

I want to point out that on April 4th I purchased the unlimited soundpools, supposedly for a year. But they stopped working. I might be mistaken, maybe it was for six months.

As you can see, only the program itself is displayed here.

@Hanna-Auchynikava Loops Unlimited should still be available to you until April 2026. To my knowledge there is no 6-months-limit.

Your coupon might not work because your subscription is still active until April. If this is the cause of the error, you should be able to use the coupon code after the subscription has run out. So, make sure you don't accidentally delete your e-mails.

Are there any Soundpools that don't work for you?

I see in your screenshot that you have filters enabled for Soul/R&B and World Music. Make sure to disable the filters to see other Soundpools which are currently hidden.

I have exactly the same problem. Says my subscription ends January 2027, but not renewed. In December I purchased upgrade $99 including loops unlimited. Can't do anything as flag is "stuck" on payment required. Lost count of the number of messages I have sent to support, none of which have been answered.

Im trying to unlock software. i regstered it a while ago but i cant get bavk into the software. its asking for a licence number which i dont have

@Tony-Adams Did you check your customer account at Magix.com? There you should find all Magix software license numbers.

@Hanna-Auchynikava  Подписка Loops Unlimited должна быть доступной вам до апреля 2026 года. Насколько мне известно, ограничений на 6 месяцев нет.

Ваш купон может не сработать, потому что ваша подписка действует до апреля. Если это ошибка, вы можете использовать промокод после окончания срока подписки. Поэтому убедитесь, что вы случайно не удалили свои электронные письма.

Есть ли какие-нибудь звуковые пулы, которые вам не подходят?

На вашем скриншоте я вижу, что у вас включены фильтры для Soul/R&B и World Music. Убедитесь, что вы отключили эти фильтры, чтобы увидеть другие саундпулы, которые сейчас скрыты.

Hello! We've resolved that issue, but a new one has arisen. I purchased unlimited loops in November, and you told me I could activate them when my previous unlimited loops expired. The program is working now, and even though I haven't entered any new codes, I'm still receiving emails from Magix about attempts to charge me 149 euros. Why?

"The payment of €149.88 for your subscription of Loops Unlimited - Annual plan could not be processed successfully.Payment processing errors can occur for a number of reasons, including: When your credit card has passed its expiration date, there are insufficient funds in your account, or an account limit has been reached.We will attempt to process the payment of this amount in the following days.In the meantime, please check to make sure the payment information you provided is up-to-date, or contact us if you have any questions."

@Hanna-Auchynikava

These are user to user forums so not any contact for Magix Support, sorry. You need to email infoservice@magix.net with your query.

But your included screenshot shows you purchased Loops Unlimited in April 2025 so I would expect you would be charged again in April 2026.

Jeff

Forum Moderator