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Hi @Justin-Brummer you can try resetting Sound Forge and clearing the cache. 'File> "Reset all preferences and clear cached data" I do not think the 'Proxy compressed formats' setting affects encoding, though it often resolves MP3 playback

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

@PETER-SMITH1397 Peter, I just used regedit.exe and it deleted that key without issue. Here's what I did: In the Windows search box, type in regedit. On regedit.exe, right-click and choose Run as Admin (assuming you're logged on to Windows as an

Movie Studio

8 answers, most recent on 7/15/2025

RE: Movie Studio --> TO --> Video Delux

@CLINT-DANBURY Clint, try emailing: infoservice@magix.net They should be able to help. I just updated to VDL 2026 Ultimate without issue and I can confirm MMS2025 projects do open OK in VDL 2026. 👍

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 HI . . . . only appears when in the Classic view . . . . Good catch, and confirmed, this is a bug. Classic view is one I do not normally go into. I will send in a bug report. John EB I thought it was a bug and it is bugging me

Off topic

2 answers, most recent on 10/22/2025

[Closed] How can I get a refund?

I been having issues with installing Vegas Pro 23 for over a week now and concluded I will be getting a different software for video editing. I sent a support ticket 12 days ago and haven't been answered since. Is there anyway I can get a refund for

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

@Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the

MAGIX

10 answers, most recent on 3/30/2026

Service Status: Loops Unlimited #Solved

We are currently experiencing lingering effects from an outage with one of our cloud providers.Although we successfully restored or migrated many services over the weekend, there are still ongoing issues with the subscription management for Loops

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Hi Thanks for the update and thanks to Tom for his assistance, at least you ended up with a positive outcome more so under the circumstances. Ps if you do have any issues in the future and hopefully you do not, as it was a Vegas

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

Experiencing the same issues. No other audio software causes me issues like this. Despite clean uninstalls and reinstalls, SF15 no longer launches. I just get a pop up that says “stopped working” and a small string of crash data. My biggest

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

Hi @rraud, thanks for all of that. I suspect I would have used Save As because at that point, I would have been attributing a specific filename to the file after making some changes. I'll try resetting all parameters and clearing the cache data, as

Movie Studio

25 answers, most recent on 10/8/2025

RE: Issues with MAGIX Video deluxe 2026 Plus

@DarkWestern The monitor settings shouldn't have any reflection on what Windows sees, They do, actually. I had an issue a while back with a very indistinct border between the video window in the Preview monitor. The video window is pure black, but

SOUND FORGE

4 answers, most recent on 9/20/2025

[Solved] Soundforge Pro 18 automatically changing the sound of my files

Please help! I've been using old versions of Soundforge for many years (up to Soundforge 11) to record DJ mixes and convert cassette mixtapes to mp3. Absolutely love the product and it's always done everything I wanted and more. I recently purchased

Video Pro X

33 answers, most recent on 7/15/2025

RE: keyframe bugs remaining in the current version of VPX17 (v..269)

@AAProds Just tried Brightness; same, the ending keyframe stays with the object. If I copy the object to another movie, then the ending keyframe diamond disappears but the keyframe effect is still there. Thanks for testing. Since you are using

Samplitude

3 answers, most recent on 1/19/2026

RE: Samplitude keeps crashing with ASIO4All

So far so good, thanks! And yes, it is the most recent version of ASIO4All on their website. I also noticed that I was still getting a small latency issue while recording MIDI, and that it seemed to be caused by a specific effect plugin on the track

SOUND FORGE

8 answers, most recent on 1/26/2026

Non functioning Sound Forge / no response from support

My partner has sent multiple tickets to Magix since last December, relating to a non-functioning copy of Sound Forge that will not install. Each time, the ticket is ignored, or closed without checking whether the issue is resolved yet (it isn't). He

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

@Raymond-Thompson Ray, if you have a P3 number and the program is registered and actually running OK (apart from the MP4 issue), you should be right. You can tell if it's all good by looking at Help>About. Your registration P3 number will be

Video Pro X

2 answers, most recent on 8/7/2025

RE: Video Pro X Crashes as soon as it hits 8GB of RAM usage (Solved)

@K_Really, thanks for the update. I'm currently on Nvidia Studio Driver 572.60. I checked the current update Studio Driver and it's 577.00 - the one you had issues with. The Game Ready driver is 580.88. I think I'll stay just where I am for the

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk Hi . . . . Here's the crash reports, hardware error, that seems pretty definitive that it's the card . . . . Unfortunately not, that report tells us the error is with Windows WindowsWcpOtherFailure3 would suggest the issue is with a Windows

SOUND FORGE

4 answers, most recent on 7/23/2025

RE: Sound Forge 17.02 not starting correctly

Hi @Jeff-Saylor, You could try resetting Sound Forge, which is typically done through the 'File> "Reset all preferences and clear cached data" command. But since Sound Forge will not open to access the 'File' menu, hold down the 'Ctrl+Shift' keys

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

I am in an endless loop trying to reply to a ticket I have open.Following the initial reply to my response, I keep getting a replyNote: If you would like to add further information to this ticket, please use the following subject: I add just the

Samplitude

5 answers, most recent on 7/11/2025

RE: Error installing ad-on pacakages

@Phon Hi The issue you are having is with Windows, see this Microsoft article for the 1603 error. HTH John EBForum Moderator

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

Hello, holding CTRL+SHIFT does reset the settings and delete cache, but the authorisation fails again.Running as admin changes nothing , the issue persists.thanks dd

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

@Glenn-Duran Sound Forge Audio Cleaning Lab is a "legacy" application. It's now going multiple years without updates and there will likely be none in the future. The support already knows all these bugs from user reports. We have all tried to reach